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Mid LevelFull-timePythonC#
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Automation Engineer to join the Customer Success team at SpaceX. This role focuses on developing and maintaining automation systems to improve customer experience and support within the Starlink network.
Key Responsibilities
- →Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience
- →Build alerts and monitoring for current automation systems
- →Manage all requests and stakeholders in a scalable way
- →Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)
- →Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate
- →Design measurable and well-scoped experiments
- →Write and maintain high-quality documentation
- →Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges
- →Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities
Requirements
- ✓Bachelor’s degree in an engineering, mathematics, or STEM discipline
- ✓1+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company
- ✓3+ years of experience with Python
- ✓Must be available to work extended hours and weekends as needed
- ✓Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed
Benefits
- ★Comprehensive medical, vision, and dental coverage
- ★401(k) retirement plan
- ★Short and long-term disability insurance
- ★Life insurance
- ★Paid parental leave
- ★Paid vacation
- ★Paid holidays
- ★Paid sick time
- ★Company shuttles
