Customer Onboarding Consultant (m/f/d) at sportalliance

At Sport Alliance, we help fitness and wellness businesses scale through digital solutions. We are looking for a Customer Onboarding Consultant to lead customers through onboarding, implementation, and go-live while turning operational needs into scalable platform solutions. In this role, you will act as a trusted partner throughout the onboarding journey — guiding customers through configuration, migration, and adoption while supporting the growth of our Spanish-speaking customer base. Your Position in Our Team • Lead customers through onboarding, implementation, training, migration, and go-live phases • Conduct configuration workshops to understand customer workflows and business needs • Translate operational requirements into scalable and stable system configurations • Advise customers on platform best practices and implementation decisions • Deliver structured trainings that enable successful and independent platform adoption • Ensure high-quality implementations before go-live • Support customers during migration and hypercare activities • Collaborate closely with Project Management, Customer Success, Product, and Engineering teams • Document decisions, configurations, and open topics • Independently manage smaller implementation projects end-to-end Your Profile • 2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments • Strong communication, facilitation, and customer-facing skills • Ability to understand operational workflows and translate them into scalable system solutions • Confidence in advising customers and recommending suitable solutions • Structured, proactive, and ownership-driven way of working • Comfortable working independently and cross-functionally • Fluent Spanish, English, and German skills, written and spoken • Experience with migrations, Zendesk, or enterprise customer environments is a plus Your salary • PLN 12,500–16,500 gross/month • The final offer depends on experience, skills, and overall fit. Your benefits with us • Benefits package – private medical care and a sports card to support your health and well-being • Access to Udemy Business – boost your skills with thousands of high-quality online courses • Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw • Employment options tailored to you – pick the contract type that best fits your needs • Flexible Working Hours – adjust your schedule to fit your lifestyle • Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing industry • International team – work alongside talented colleagues from around the world in a diverse and inclusive environment • Unforgettable company events – take part in engaging team-building activities and memorable celebrations