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Mid LevelFull-timeGitAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Helpdesk Technician to join SpotOn, a company that provides technology solutions for independent restaurants. This role involves supporting employees and contractors globally and locally, with a focus on confidentiality.
Key Responsibilities
- →Maintain regular office hours in assigned SpotOn office
- →Handle tickets for user administration, desktop support, licensing, and hardware requests
- →Track assets, perform audits, and conduct regular maintenance and patching
- →Set up and repair basic hardware
Requirements
- ✓3 years in a similar Helpdesk role
- ✓2 years with Google Apps for Business or similar service
- ✓2 years with Okta or similar service
- ✓High school diploma
- ✓CompTIA A+, Network+, and/or Tech+ certification preferred
- ✓Intermediate knowledge of Okta User/Group Management
- ✓Intermediate knowledge of Google Workspace User/Group Management/Administration
- ✓Intermediate knowledge of Macintosh and Windows Configuration and Administration
- ✓Moderate skill in troubleshooting desktop hardware
- ✓Basic skill in upgrading and basic repair of PC hardware
- ✓Moderate knowledge of networking technologies
- ✓Moderate knowledge of VoIP Softphone and Telephony Services
- ✓Good US English verbal and written communication skills (multi-lingual preferred)
Benefits
- ★Medical, Dental and Vision Insurance
- ★401k with company match
- ★RSUs
- ★Paid vacation, 10 company holidays, sick time, and volunteer time off
- ★Employee Resource Groups to build community and inclusion at work
- ★Monthly cell phone and internet stipend
- ★Tuition reimbursement for up to $2,000 per calendar year
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