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ManagerFull-timeReact
Salary Range
$70,000 - $100,000 /year
About the Role
We are looking for an Amazon Program Manager to serve as the critical link between brand partners, merchandising, and content teams at Spreetail. This role focuses on architecting and maintaining escalatory frameworks to protect our presence on the Amazon Marketplace, transforming reactive troubleshooting into proactive, scalable systems that drive growth.
Key Responsibilities
- →Design and optimize escalatory frameworks and SOPs to resolve recurring Amazon Marketplace frictions, specifically pricing suppression
- →Develop data-driven mechanisms to analyze Second-Level Responses and monitor WoW/DoD performance fluctuations
- →Build structured reporting suites to track internal request volumes, SLA compliance, and project milestones
- →Define and lead solution ideation for key stakeholders when new brand-driven opportunities or challenges arise
- →Own the definition and maintenance of business performance KPIs to ensure marketplace health and brand excellence
- →Scope and validate untapped B2B programs through ROI analysis to prioritize long-term business benefits
- →Deepen internal and external partnerships, acting as the primary point of contact for resolving high-stakes marketplace issues
- →Author white papers and gap analyses to advocate for support or systemic changes from external partners
Requirements
- ✓Advanced expertise in Excel and SQL
- ✓Proven experience navigating internal Amazon systems and teams (Vendor Central/Seller Central/Brand Registry)
- ✓Demonstrable understanding of how to calculate ROI and prioritize initiatives based on business impact
- ✓Track record of building scalable, automated, or documented workflows
- ✓Exceptional ability to articulate complex technical or operational gaps to non-technical stakeholders
Benefits
- ★Flexible time off policy
- ★Paid parental leave
- ★Affordable medical, dental, and vision plans
- ★Free telehealth and mental health resources
- ★Paid time off for wedding week and community impact
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