Software Engineering Manager – Customer Applications at SquareTrade1

The Software Managing Engineer puts the system user at the center of everything they do; ensuring that users receive the most value out of the products being developed. The Software Managing Engineer is a hands-on leadership role, committing to pair-programming and test-driven development. They own and manage running their application in production and is accountable for the success of their digital products through achieving key performance and customer indicators. The Software Managing Engineer selects, leads, counsels, motivates, sets expectations and evaluates small to medium teams. Additionally, they advise direct reports on administrative policies and procedures, risks, issues, problem resolution, and priorities. This person assists in defining, implementing and prioritizing IT policies, procedures, and best practices. The Software Managing Engineer influences team and business results. Responsibilities • Leads the effort of shaping the architecture and design of the product • Collaborates on strategy across product portfolios in partnership with product managers, other peers and key stakeholders • Leads and participates in daily site, cross-site, and product team standups • Leads and participates in retrospectives, demonstrating and encouraging each participant to provide feedback with empathy • Establishes continuous integration, continuous delivery, and continuous deployment pipelines and practices and advocates for a strong culture through personal behavior and coaching of all lab roles. • Leads and participates in knowledge sharing and contributes to the overall growth of the collective knowledge of the SquareTrade/Allstate engineering community • Serves as the anchor of the team and practices technical leadership; helping guide the team in choosing the right technology, solving technical problems, and resolving any technical conflicts within the team • Coaches the team and leads daily practices of using paired programming and test-driven development in writing software and building products • Acts as a player coach in leading by example in day to day execution of the build out of technical product capabilities • Leads and participates in inceptions and iteration planning meetings, infusing backlogs with technical input working in close partnership with the product manager