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Mid LevelFull-timePythonC++AI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join Standard Bots, a company revolutionizing real-world automation. This customer-facing role involves supporting customers with robotic systems and troubleshooting technical issues.
Key Responsibilities
- →Provide technical support to customers via phone, email, video calls, and ticketing systems
- →Guide customers through troubleshooting processes, configuration adjustments, and best practices
- →Collaborate with engineering, product, and field service teams to escalate complex issues
- →Document technical issues, solutions, and customer interactions in CRM systems
- →Create and maintain knowledge base articles, FAQs, and troubleshooting guides
- →Identify patterns in support requests and provide feedback to product and engineering teams
- →Own ticket management processes and recommend improvements
- →Meet or exceed support KPIs including response time, resolution time, and customer satisfaction
Requirements
- ✓Hold an Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
- ✓Have 2–4 years of experience in technical support, field service, or a related role in robotics, automation, or technology
- ✓Have proven troubleshooting skills with mechanical, electrical, or software systems
- ✓Bring a strong understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
- ✓Can explain complex technical concepts clearly to non-technical audiences
- ✓Approach every customer interaction with patience, empathy, and a genuine desire to help
- ✓Are highly organized and able to manage multiple open support tickets simultaneously
- ✓Are self-motivated and resourceful
- ✓Are comfortable with ambiguity and can adapt quickly in a startup environment
- ✓Are willing to travel occasionally (up to 25%) for training, customer support visits, or team events
Benefits
- ★Employee Stock Options
- ★Paid time off
- ★Medical/dental/vision insurance
- ★Life insurance
- ★Disability insurance
- ★401(k)
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