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SeniorFull-timePythonRustC#CI/CDGit
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Production Support Engineer to provide operational support for enterprise automation platforms and business-critical applications. This role focuses on ensuring system stability, incident resolution, access governance, monitoring, and continuous service improvement across RPA and application environments.
Key Responsibilities
- →Provide Level 2 support for RPA platforms such as UiPath, Blue Prism, Pega, and Agentic tools
- →Manage incidents, service requests, and change requests using ServiceNow while ensuring SLA adherence
- →Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues
- →Monitor application and infrastructure performance using Dynatrace and other monitoring tools
- →Support CIEM and access management using Saviynt, CyberArk, Okta, and BeyondTrust
- →Manage and support virtualized environments using vSphere
- →Troubleshoot .NET, web-based, mainframe, and enterprise applications
- →Develop automation scripts using C#, Python, and Batch scripting
- →Support CI/CD deployments using Jenkins and GitHub Actions
- →Maintain documentation, knowledge base articles, and runbooks in Confluence and SharePoint
- →Collaborate with development, infrastructure, and security teams for seamless production support
Requirements
- ✓Strong experience in L2 Production Support
- ✓Hands-on with RPA tools: UiPath, Blue Prism, Pega
- ✓Experience with ServiceNow ticketing system
- ✓Knowledge of CIEM and access management tools (Saviynt, CyberArk, Okta)
- ✓Experience with monitoring tools like Dynatrace
- ✓Proficiency in scripting: C#, Python, Batch
- ✓Experience with .NET applications and troubleshooting
- ✓Familiarity with CI/CD tools such as Jenkins and GitHub Actions
- ✓Good understanding of virtual environments (vSphere)
- ✓Strong analytical and problem-solving skills
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About StartekkInc
StartekkInc is a technology solutions provider specializing in innovative digital services and software development. Operating at the intersection of cutting-edge technology and practical business applications, the company focuses on delivering tailored solutions to enhance operational efficiency and digital transformation. While the exact founding date and location are not specified, the name "Startekk" suggests a foundation in technological advancement, likely emerging in a tech-savvy region or during a period of rapid digital evolution. The company aims to bridge the gap between emerging technologies and real-world business needs, serving clients across various industries. StartekkInc offers a range of products and services, including custom software development, cloud integration, data analytics, and IT consulting. Key features of their solutions include scalability, security, and user-centric design, ensuring that businesses can adapt to evolving technological landscapes while maintaining robust performance. Their target audience includes mid-sized to large enterprises seeking to optimize their digital infrastructure, streamline workflows, and leverage data-driven insights for competitive advantage. The company’s expertise lies in translating complex technical requirements into intuitive, high-performance solutions. Notable achievements for StartekkInc may include successful implementations for key clients, recognition in industry publications, or certifications in cutting-edge technologies. Their market position is strengthened by a commitment to innovation and a deep understanding of client challenges, positioning them as a trusted partner in digital transformation. A unique value proposition lies in their ability to combine technical excellence with strategic advisory, ensuring that solutions not only meet immediate needs but also align with long-term business goals.
