Technical Inside Sales Manager, ECS Windsor at StaubliGroup

             Job Title:            Technical Inside Sales Manager     Reports to:             Director ECS – North America  FLSA Status:            Exempt     Summary The Technical Inside Sales Manager plays a vital role in driving customer engagement, supporting Field Sales, Customer Service and strengthening the overall sales process. This position is a key enabler for new customer acquisition, high value opportunities, CRM data management, and ensuring seamless collaboration across Staubli departments and business units. The successful candidate will be technically minded, detail-oriented, and capable of supporting both commercial and technical initiatives within Staubli’s electrical connector markets including Renewable Energy, Industrial, PTD, Emobility and Test and Measure.   Essential Duties and Responsibilities • Be responsible for the direct management of the quoting department and S&OP • Work in close collaboration with Local Director, Head of Sales and Legal and Compliance to assist, process, create, revise or negotiate business contracts including terms & conditions, non-disclosure agreements, purchase agreements, pricing agreements, tooling agreements and statements of work. • Assist with urgent inquiries, including quotations, delivery improvement or relevant time sensitive actions. • Support accuracy and maintenance of CRM data, ensuring all tasks are completed in a timeline manner. • Work in collaboration with field sales to follow up on strategic web, print, and marketing-generated leads to qualify and advance opportunities. • Support quoting activities including strategy for high value opportunities. • Contribute to sales strategy development and execution across assigned markets. • Provide first-level technical support for select incoming customer requests and coordinate with engineering and field sales for advanced inquiries. • Engage with customers on-site, including responsibility for company tours, presentations, and events. • Manage customer satisfaction and help develop proactive improvement measures. • Support creation and maintenance of internal sales procedures and best practices • Collaborate with marketing to align sales messaging, campaigns, and lead generation activities. • Assist with sales forecasting and contribute to monthly and quarterly reporting. • Participate in and prepare presentations for senior management and strategic reviews. • Maintain awareness of competitors, market trends, and new product developments. • Lead or contribute to special projects when gaps in support exists (i.e. Open positions, outside of core business, availability, etc.) • Work collaboratively with Field Sales, Customer Service, Engineering, Operations, and Management on special project requests. • Support with new employee trainings