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Mid LevelFull-timeGoAWSAIAgile
Salary Range
$40,000 - $45,000 /year
About the Role
SteerBridge Strategies is seeking remote Customer Service Representatives to support the HSI Tip Line (HSITL) by augmenting federal staff. This position involves providing customer service and interpersonal communication to support ICE law enforcement missions while maintaining public and community relations. Representatives will work around the clock to answer incoming calls and process web tips.
Key Responsibilities
- →Provide customer service and interpersonal communication skills to support ICE law enforcement missions
- →Maintain public and community relations by answering incoming calls and processing web tips
- →Review, analyze, and process tips for further action
- →Operate in a high-volume environment while multitasking and researching information on multiple databases
- →Enter data and communicate with stakeholders simultaneously
- →Conceptualize scenarios and communicate them effectively to stakeholders
- →Work independently to interpret, research, and analyze information from various sources
- →Listen actively to sensitive information and communicate effectively both orally and in writing
- →Utilize telephony systems, CRM, ticket tracker systems, and Microsoft Office Suite
Requirements
- ✓Minimum of 3 years of specialized experience in a Contact Center answering and responding to inbound calls
- ✓Knowledge of searching databases and dealing with people from varying professional/administrative backgrounds
- ✓Ability to operate in a high-volume environment and multitask while researching information on multiple databases
- ✓Ability to enter data and talk to stakeholders at the same time
- ✓Ability to conceptualize scenarios and communicate them effectively to stakeholders
- ✓Ability to work independently and efficiently interpret, research, and analyze information from various sources
- ✓Ability to listen actively to sensitive information
- ✓Ability to communicate effectively both orally and in writing
- ✓Ability to utilize telephony systems, CRM, ticket tracker systems, and Microsoft Office Suite
Benefits
- ★Health insurance
- ★Dental insurance
- ★Vision insurance
- ★Life insurance
- ★401(k) retirement plan with matching
- ★Paid time off
- ★Paid federal holidays
