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Mid LevelFull-timeGoAWSAIAgile
Salary Range
$47,000 - $52,000 /year
About the Role
We are looking for remote Customer Service Representatives to augment federal staff for the HSI Tip Line. This role involves providing customer service and interpersonal communication skills to support law enforcement missions by answering incoming calls and processing web tips. Representatives will review, analyze, and process tips for further action in a 24/7 operational environment.
Key Responsibilities
- →Answer incoming calls and process web tips to support ICE law enforcement missions
- →Review, analyze, and process tips for further action
- →Maintain public and community relations through effective communication
- →Operate in a high-volume contact center environment with multitasking requirements
- →Provide on-the-job training to new Customer Service Representatives
- →Create ad-hoc reports upon demand utilizing available systems
- →Support weekly and bi-weekly meetings with CSR team
Requirements
- ✓Minimum of 5 years of specialized experience in a Contact Center answering inbound calls
- ✓Knowledge of searching databases and resolving complex stakeholder issues
- ✓Ability to work on multiple projects simultaneously in a Contact Center environment
- ✓Experience dealing with people from varying professional and administrative backgrounds
- ✓Ability to multitask and research information on multiple databases concurrently
- ✓Proficiency in data entry while communicating with stakeholders
- ✓Ability to conceptualize scenarios and communicate them effectively
- ✓Strong ability to work independently and interpret research from various sources
- ✓Active listening skills for complex information
- ✓Effective oral and written communication abilities
- ✓Experience utilizing telephony systems, CRM, and other ticket systems
Benefits
- ★Health insurance
- ★Dental insurance
- ★Vision insurance
- ★Life insurance
- ★401(k) retirement plan with matching
- ★Paid time off
- ★Paid federal holidays
