Principal Full Stack Engineer at Steercrm

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're building a world-class engineering team to usher our CRM platform into the next generation of software — and we're looking for a visionary Principal Full Stack Engineer to help lead the charge. This is a high-impact role for someone who doesn't just write great code, but who can see around corners, challenge conventions, and take our product to the next level. In this role, you will be instrumental in architecting and deploying robust, scalable, and secure applications that define the future of the auto repair industry. While our current stack includes .NET, React, and Node.js (TypeScript), specific experience with our stack is not a requirement. We prioritize high-level problem-solving and AI/LLM expertise, and we actively encourage the use of AI tools to assist with and accelerate coding across any language. If you are a customer-centric builder who thrives on ownership and wants to shape the AI strategy of a growing SaaS business, we want to meet you. This role is 100% remote (US only), reporting directly to our Head of Product and Engineering, Steve Fafel. You Will: • Technical Strategy & Ownership: Focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools. We don't expect you to do this alone — we encourage the heavy use of AI-assisted coding to accelerate development and bridge any gaps across our stack. • Adaptive Development: Be ready to pivot at a moment's notice. Based on evolving business needs, you may need to shift focus to work on new or existing integrations to ensure our ecosystem remains seamless. • Customer-Centric Development: Partner closely with Product to understand user pain points, ensuring every line of code adds tangible value to the auto repair shops we serve. • System Design & Scalability: Architect reusable full stack components and services that ensure our platform remains performant as we scale. • Code Excellence: Champion best practices in security, test automation, and maintainability. Conduct deep-dive code reviews that elevate the entire engineering organization. • Modern DevOps: Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices to ensure a seamless developer experience and operational reliability. You Have: Must Have: • 7+ years of professional experience building complex, web-based SaaS products. • AI & LLM Integration: Hands-on experience working with LLMs and prompt engineering. You are more interested in the logic and outcomes of AI integration than staying tethered to a specific legacy framework. • Database Expertise: Proficiency with both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) databases, including schema design and query optimization. • The "Owner" Mindset: A track record of taking full accountability for projects and a passion for solving "impossible" problems in fast-paced environments. • Exceptional Communication: The ability to translate complex technical concepts into product outcomes and collaborate effectively with leadership. Excellent verbal and written communication skills. Nice to Have: • Familiarity with our current stack: .NET, Node.js (TypeScript), and React. • Experience with Infrastructure as Code (Terraform, CloudFormation). • Previous experience as a founding engineer or in an early-stage startup environment. Interview Process: • Initial Screen — 30 min with Lead Recruiter • Hiring Manager Interview — 60 min with Head of Product and Engineering • Technical Interview — 60 min with a Principal Engineer • Collaborative Interview — 30 min with Sr. Staff Engineer and Team Manager • Reference Checks We Offer: • Equity Options: Own a piece of the company's success. • 100% Remote: Work from anywhere in the US. • 100% Employer-Paid Medical Insurance. • Flexible PTO: With a 15-day minimum. • FSA and HSA options. • Generous Parental Leave. • 401k & Learning Stipend. • WFH Equipment: Everything you need for a world-class home office. • Innovative Culture: A seat at the table to influence the latest AI technology in a collaborative environment. Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.