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Integration & Customer Success Specialist - Card Issuing at Straitsx
StraitsxShenzhen Shi, Guangdong, China·4d ago
Mid LevelFull-timeGoAPI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We're looking for a passionate Integration Engineer to join our team. You'll be the primary technical point of contact for our clients, guiding them through API integrations and handling technical setups to ensure faster onboarding and higher client satisfaction.
Key Responsibilities
- →Guide and support new clients through the technical integration of our API for card issuing, from initial setup to full go-live.
- →Act as the primary technical point of contact for clients, providing hands-on assistance and continuous technical support.
- →Debug and diagnose technical issues within sandbox and production environments, working directly with clients to implement solutions.
- →Manage technical configuration tasks such as whitelisting, credential setup, and other system configurations.
- →Develop and maintain clear technical documentation to empower clients and expedite their integration journey.
- →Participate in client-facing communication channels to provide timely first-line technical support.
- →Translate client feedback into actionable insights for internal Software Engineering teams.
- →Collaborate with Sales, Product, and Engineering teams to ensure a seamless client experience.
Requirements
- ✓2+ years of experience in a client-facing technical role, such as Integration Engineer or Technical Account Manager, with a focus on API integrations.
- ✓Proven ability to guide clients through complex technical processes and provide direct support.
- ✓Demonstrated expertise in working with and troubleshooting RESTful APIs.
- ✓Exceptional written and verbal communication skills in both English and Chinese (Mandarin).
- ✓Strong problem-solving abilities with a methodical approach to diagnosing technical issues.
- ✓Experience in creating and maintaining clear, user-friendly technical documentation.
- ✓A proactive, client-centric mindset with a strong sense of ownership over client success.
- ✓Familiarity with financial technology (FinTech), blockchain, or cryptocurrency is a significant advantage.
- ✓Ability to work effectively with cross-functional internal teams.
