Enterprise Support Specialist at Stripe

Stripe

Dublin, Ireland·17h ago

Mid LevelFull-time

Salary Range

$79,560 - $107,640 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Product Support Specialist to join Stripe's Product Support Team. This role involves interacting directly with users to ensure they have a stellar Stripe experience.

Key Responsibilities

→Troubleshooting complex user issues and communicating with Stripe’s highest value users, providing a best-in-class support experience, by email
→Own and manage business critical escalations and incidents for users
→Become the expert in all Stripe products, deeply understanding our processes and workflows in order to resolve user issues
→Work with a small portfolio of users, to whom you’ll be directly accountable for analyzing and improving their support experience
→Work with Engineering and other Operations teams to diagnose and solve technical user problems
→Develop relationships with users and identify opportunities to improve support and overall experience with Stripe
→Analyze and optimize our support documentation and processes to improve our users’ experiences and help scale our operations

Requirements

✓You have a user first mindset and are energized by the challenge of solving difficult problems
✓You have excellent communication skills, both written and verbally
✓You excel in analytical thinking and problem solving
✓You might have prior experience in customer service or internal/external user facing operations
✓You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
✓You are humble and have a proven track record for working well across teams and with external partners
✓Willingness to work two holiday days per year - you’ll receive a weekday off of your choosing the week following a holiday shift