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ManagerFull-timeRustData Science
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a people leader to run Stripe's Fraud Operations Center in Bangalore. This role involves leading a team responsible for core fraud investigations and complex, high-impact investigations, ensuring operational excellence across fraud review workflows.
Key Responsibilities
- →Lead the Bangalore Fraud Operations Center, managing team leads and senior associates
- →Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response
- →Establish and run the operating system for the organization, including goal setting, team cadences, and SOPs
- →Define, develop, and represent key operational and risk metrics for the Bangalore center
- →Drive process development and continuous improvement
- →Partner with other Risk teams to evolve fraud tooling and workflows
- →Support outsourcing relevant workflows and identify transition candidates
- →Own staffing models, capacity planning, scheduling, hiring plans, and training strategy
- →Maintain close engagement with the team, regularly reviewing cases and decisions
- →Partner with recruiting to define role profiles and interview loops
- →Own career development and succession planning, team health, and engagement
- →Build a great culture, fostering Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Requirements
- ✓Experience leading cross-functional initiatives and driving change through ambiguity
- ✓Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment
- ✓Ability to partner effectively with internal globally distributed stakeholders
- ✓Proven ability to define and operationalize metrics and use data to drive priorities
- ✓Comfort working across detection systems and manual/automated actioning systems
- ✓Strong operational background including new process launches and service delivery
- ✓Excellent written and verbal communication skills
- ✓At least 7+ years of direct people management experience
- ✓Experience with payments, risk, compliance, or financial industry operations
