Loading...
ManagerFull-timeGo
Salary Range
$176,800 - $239,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Support Manager to join Stripe's team. This role involves leading a team of product specialists to deliver exceptional user experiences and strategically improve support systems.
Key Responsibilities
- →Guide the organization to design and deliver scalable user support by partnering with cross-functional stakeholders
- →Set clear goals and directions, and provide regular feedback on team members’ performance
- →Ensure team members are happy, effective, and growing in their career and new work experiences
- →Drive strong operational delivery and process improvement
- →Maintain metrics and analysis of team performance, and provide regular reporting
- →Be data-driven in your analysis of performance and decision making
- →Transmit and foster Stripe’s user-centric philosophy and culture
- →Help build the organization through management projects such as recruiting, training, and defining team processes
Requirements
- ✓At least 8+ years of direct people management experience
- ✓Experience leading operational teams such as product support teams
- ✓Experience in strategizing and driving large scale operational process improvements
- ✓Solid experience in stakeholder management and influencing cross-functional teams
- ✓Strong analytical sense and track-record of making data driven decisions
- ✓Skill and credibility doing the core work of a user facing team
- ✓Excellent written and verbal communication skills
Free to sign up. Takes 30 seconds.
