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ManagerFull-timeRustAPI
Salary Range
$117,504 - $158,976 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to join Stripe's team. This role involves supporting the company's largest and most complex users through strategic consultations and relationship building.
Key Responsibilities
- →Provide a gold standard experience to assigned accounts’ key stakeholders
- →Work with the Operations team to enable a gold standard experience across teams
- →Foster long-term user relationships that grow loyalty to Stripe and its products
- →Work cross-functionally to provide and implement operational solutions
- →Lead user-facing meetings both in person and through video chat
- →Collaborate on the continued design of this support offering
- →Create user-facing content for long-term solutions
Requirements
- ✓Minimally 3+ years experience in enterprise level client-facing work
- ✓Mandarin speaking ability is required for engaging with China-based merchants
- ✓Strong product sense and ability to solve difficult user-related problems
- ✓Strong written and verbal communication skills in English and Mandarin
- ✓Ability to lead complex integration conversations in a consultative manner
- ✓Familiarity with APIs and ability to explain API concepts
- ✓Familiarity with SQL and comfort building basic queries
- ✓Strong technical troubleshooting skills
- ✓Adept client relationship management skills
- ✓Ability to engage in business-level and technical conversations at multiple levels of the organization
