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ManagerFull-time
Salary Range
$58,752 - $79,488 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced Technical Partner Manager to join Stripe's Global Partner Engineering & Operations (PE&O) team. This role involves managing technical partner engagements, overseeing partner technical integrations and performance, and driving operational excellence through strategic initiatives.
Key Responsibilities
- →Strategic relationship management: Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration.
- →Integration management: Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met.
- →Operational excellence: Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations.
- →Cross-functional alignment: Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs.
- →Incident management: Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans.
- →Data-driven insights: Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience.
- →Executive engagement: Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.
Requirements
- ✓5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.
- ✓Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.
- ✓Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.
- ✓Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.
- ✓Strong analytical and problem-solving skills; able to use data to drive decisions.
- ✓Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations).
- ✓Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment.
- ✓Willingness to travel (~30%) for partner visits and business/service reviews.
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