Senior Content Designer - Seller Experiences & Reliability at Stubhubinc

Stubhubinc

New York, New York, United States·1d ago

SeniorFull-timeRust

Salary Range

$93,925 - $127,075 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Senior Content Designer to join the Seller Experiences team at StubHub. This role focuses on creating clear, trustworthy, and efficient experiences for sellers across the entire lifecycle, from listing and fulfillment to monetization and support.

Key Responsibilities

→Own content strategy and execution for critical seller initiatives
→Design and optimize seller-facing content across web, mobile, system messaging, and email
→Lead content design for fulfillment flows, including ticket transfer, confirmations, error states, and proactive guidance
→Partner with Fulfillment and Global Support teams to create empathetic, actionable system messages
→Develop transparent content frameworks for new monetization features
→Design onboarding, retention, and feature-adoption content
→Collaborate with Product, Design, Data, and Engineering partners to test, iterate, and refine content
→Advocate for seller needs by identifying gaps, risks, and opportunities in content

Requirements

✓5+ years of professional experience as a Content Designer, UX Writer, or similar role
✓Proven experience designing content for transactional, financially oriented experiences
✓Ability to lead content workstreams autonomously in fast-paced environments
✓Strong systems thinking, with experience creating scalable content frameworks
✓Experience partnering with Product Managers, Engineers, Support, and Operations teams
✓Comfort using data, experimentation, and qualitative insights to inform content decisions