Implementation Specialist at Submittable

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. We are looking for an Implementation Specialist to join our Professional Services team at Submittable. This role serves as a trusted advisor to our clients, blending software training, process expertise, and consultative support to ensure every customer is set up for success. You will play a critical role in guiding clients through onboarding by delivering tailored solutions and training that empower them to get the most out of the Submittable platform. This is a full-time position that reports to the Director of Implementation. How You’ll Make an Impact • Partner with clients to analyze their existing workflows and translate them into effective solutions within the Submittable platform, providing best practice recommendations rooted in industry expertise. • Build and configure accounts, forms, and workflows to client specifications, and perform thorough technical and functional testing across applicant, reviewer, and administrative workflows. • Design and lead tailored training sessions for clients and their stakeholders, continuously adapting instruction to suit each client's needs and technical proficiency, with the goal of long-term self-sufficiency in mind. • Own the client onboarding experience from kick-off to launch, managing timelines, setting expectations, and proactively addressing roadblocks to ensure a smooth and confident transition. • Serve as a cross-functional partner by sharing client feedback and insights with Product, Engineering, Marketing, Sales, and Account Management teams to inform feature development and drive customer adoption and retention. • Maintain deep platform expertise and act as an internal subject matter resource, collaborating with teams to identify project risks, lessons learned, and mitigation strategies. What We’re Looking For • 3+ years of experience in implementation, solutions consulting, or a related client-facing role, preferably in a SaaS environment. • Strong project management skills with the ability to manage multiple client engagements simultaneously. • Excellent written and verbal communication skills; comfortable leading client-facing conversations and presentations. • Creative problem-solver with a solutions-oriented mindset. • Ability to quickly develop working knowledge in one or more industries, such as nonprofit/government grants administration, education, contests, or awards. • Culturally aware and able to work effectively with people of diverse backgrounds. Location: This is a remote, U.S.-based role and you must live and reside in the U.S. full-time. Compensation: The annual salary for this position is $80,000 - $90,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: • Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts • 401(k) plan with employer match starting day one • Equity stock options to share in our success • Flexible hours, remote work options, and generous vacation and sick leave • Paid parental leave for mothers, fathers, and adoptive parents • Professional development stipends to support your career growth • Opportunities to participate in community outreach and volunteer programs • Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. About Our Process Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I.D. Verification and answer a few questions early allows us to move through the process more quickly. Let's Talk About AI: Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. For additional information and guidance on using AI to prepare an interview at Submittable, please click here. We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you.