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Mid LevelFull-time
Salary Range
$54,188 - $73,313 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Analyst to join our team at sales-i UK Ltd. This role will serve as the primary on-site IT presence for our Solihull office, providing hands-on technical support to local employees and remote support to users across EMEA.
Key Responsibilities
- →Serve as the primary on-site IT support resource for the Solihull office, delivering a high-quality, user-friendly end-user support experience.
- →Monitor and manage the IT Service Desk ticketing system, responding to requests and incidents while meeting defined SLA response and resolution targets.
- →Manage user provisioning, device imaging, software installation, and system configuration for Windows and macOS environments.
- →Support new hire onboarding and offboarding by preparing IT equipment, ensuring system access, and providing IT introductions as needed.
- →Provide hands-on support for end-user hardware, peripherals, printers, and meeting room AV and collaboration technologies.
- →Partner with the global IT team and external vendors to troubleshoot issues, minimize downtime, and support global IT initiatives and projects.
- →Create and maintain documentation, how-to guides, FAQs, and training materials to empower employees and reduce repeat support issues.
- →Collaborate with team members to innovate and drive process changes, efficiencies, and continuous improvements.
Requirements
- ✓2–5 years of professional IT support experience in a corporate environment.
- ✓Experience supporting both Windows and macOS systems, with a solid understanding of networking fundamentals and endpoint security best practices.
- ✓Hands-on experience with tools and platforms such as Active Directory, Microsoft 365, Okta, Intune, Kandji, and Autopilot.
- ✓Strong troubleshooting skills with the ability to independently diagnose issues and identify root causes.
- ✓Service-oriented mindset with a passion for delivering exceptional end-user support.
- ✓Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- ✓Excellent time management and organizational skills, with the ability to balance multiple priorities in a fast-paced environment.
- ✓Willingness to provide occasional after-hours support for urgent issues or planned IT activities, as needed.
