Strategic Customer Solutions Architect (AMER) at Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We're seeking a Strategic Customer Solutions Architect (CSA) to own and drive the success of our highest-potential enterprise accounts. These are customers running mission-critical, highly scaled workloads on Postgres — and they need a trusted technical partner who can meet them at that level. Strategic CSAs go deep. You'll be embedded in your customers' most complex technical challenges, helping architect solutions that scale, optimizing systems under real production pressure, and guiding organizations through critical platform migrations. You won't just advise — you'll be a hands-on partner who earns trust by delivering outcomes. What You'll Do - Strategic Account Ownership Build and maintain deep, trust-based relationships with senior technical and executive stakeholders across a focused portfolio of strategic accounts. Develop meaningful account plans that map Supabase capabilities to long-term customer objectives, identify expansion opportunities, and ensure customers continuously realize value at scale. - Scaled Performance & Reliability Partner with customers operating at significant scale to ensure their systems perform reliably under production load. Proactively identify risks before they become incidents, lead performance tuning engagements, and work cross-functionally with Supabase Support, Engineering, and Product to resolve complex platform-level issues. - Postgres Architecture & Optimization Serve as the resident Postgres expert for your accounts. Lead deep-dive architectural reviews, diagnose and resolve complex performance bottlenecks, advise on schema design, indexing strategies, query optimization, and connection management. Help customers confidently push the boundaries of what they can build on Postgres and Supabase. - Security, Compliance & Enterprise Deployment Guide customers through Supabase's enterprise security capabilities, including Row Level Security (RLS) policy design, audit logging, SOC 2 and HIPAA compliance requirements, and encryption best practices. Support customers evaluating or operating on self-hosted and BYO cloud deployments, ensuring they can meet their organization's infrastructure, data residency, and compliance requirements. - Large-Scale Migrations Guide strategic customers through migrations onto Postgres and Supabase from a wide range of source systems including legacy relational databases such as Oracle and SQL Server, as well as cloud-native and NoSQL platforms like Firebase, Fauna, and PlanetScale. Own the technical migration strategy end-to-end, from assessment and planning through execution and post-migration stabilization. - Executive & Stakeholder Engagement Translate deeply technical outcomes into organizational impact for engineering leaders, CTOs, and executive buyers. Navigate multi-stakeholder environments with clarity and confidence, aligning technical strategy to business goals and advocating internally on behalf of your accounts. - AI & Vector Workloads Partner with customers building AI-native applications on Supabase. Advise on vector storage architecture using pgvector, embedding pipeline design, and similarity search optimization. Help customers leverage Supabase's Vector and Analytics Buckets to build scalable, production-grade AI systems directly on Postgres. - Platform Advocacy Serve as the voice of your customers inside Supabase. Surface patterns, friction points, and opportunities to Product and Engineering. Help shape the platform roadmap by grounding feedback in the real-world demands of your most sophisticated users. - Pre-Sales Support Partner with the Growth team on strategic deals where deep technical credibility is required. Lead targeted discovery conversations, scope proof-of-value engagements for high-complexity workloads, and ensure prospective customers have a clear, confident path to production. What We're Looking For - 10+ years of relevant experience in Solutions Architecture, Database Engineering, or a closely related field, with a significant portion spent on large-scale or enterprise-grade systems. - Expert-level knowledge of PostgreSQL — including internals, performance tuning, replication, extensions, and schema design. You should be comfortable going well beyond the basics. - Demonstrated experience leading complex database migrations from a variety of source systems, including legacy relational databases (Oracle, SQL Server, MySQL) as well as cloud-native and NoSQL platforms (Firebase, Fauna, PlanetScale, or similar). - Familiarity with AI application architecture, including vector databases, embedding pipelines, and similarity search. Experience with pgvector or similar vector storage solutions is a strong plus. - Experience supporting or architecting systems at significant scale — high-throughput, high-availability workloads where reliability and performance genuinely matter. - Working knowledge of enterprise security and compliance requirements, including Row Level Security, SOC 2, HIPAA, audit logging, and encryption standards. Experience with self-hosted or BYO cloud infrastructure deployments is a plus. - Strong background in web application development with familiarity across Python, C#, and popular JavaScript frameworks (React, Vue, Svelte) and Node.js. - A proven track record of managing senior executive relationships and navigating complex, multi-stakeholder enterprise environments. - Exceptional communication skills — you can make complex Postgres internals legible to a CTO and translate business constraints into a coherent technical architecture. - Experience with HubSpot, BigQuery, or similar revenue and analytics tooling is a plus. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - 280+ team members - 55+ countries - 20+ languages spoken - $500M raised - 500,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. HIRING PROCESS We keep things simple, async-friendly, and respectful of your time: 1. Apply – Our team will review your application. 2. Intro Call – A short video chat to get to know each other. 3. Interviews – Up to four calls with: - Team Leads - Future teammates - Someone cross-functional from product, growth, or engineering (depending on the role) - Someone from our leadership/founding team 4. Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast.