Senior Data Analyst (Payments & Fraud) at Super.com

ABOUT SUPER.COM [Upgrade to PRO to see link] We started Super.com [Upgrade to PRO to see link] to help maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com [Upgrade to PRO to see link] is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. ABOUT THIS ROLE Our data analysts are embedded team members, and work alongside PM’s, software engineers and designers in our mission aligned team (MAT) model. This allows our team members to gain deep experience and context into specific business problems and verticals to grow quickly to become subject matter experts. This position offers a dynamic and impactful opportunity to assume ownership of your work as you conduct in-depth analyses and productionize your work. This role specifically will work with user and transaction-level data to proactively improve auth and payment rates, while reducing payments fraud and chargebacks. You’ll build and maintain payments monitoring dashboards, investigate suspicious activity, and collaborate with cross-functional stakeholders to develop, test, and improve our payments logic and infrastructure. You’ll communicate insights, and ensure data quality to improve the payments ecosystem. ABOUT THIS TEAM This role is part of our Analytics & Data Science team. Being Data Driven is a core value of Super.com [Upgrade to PRO to see link] and this team plays a huge part in this. We are long time advocates and users of Snowflake, DBT & Amplitude. This isn’t a place where we are convincing the business the value of data or just using these tools for the first time. We have maturity in our technical practices, launch a new experiment every day, and we are looking for teammates to roll up their sleeves, build intelligent systems and shape decisions with data. WHAT YOU’LL BE WORKING ON: - Leverage complex datasets to generate actionable insights that influence payments & fraud strategy and drive business outcomes. - Support development and testing of payment and fraud rules: help define objectives, use data to inform and optimize rules, analyze A/B tests, and measure impact on key metrics. - Design, build, and maintain dashboards and reporting solutions to enable self-service analytics across the organization. - Collaborate with product, engineering, marketing, finance, and other teams to scope analytical projects and deliver insights. - Investigate anomalies and support root cause analysis for payment & fraud incidents. - Communicate complex findings clearly and effectively through presentations, reports, and data storytelling tailored to various audiences. - Advocate for data quality, governance, and best practices to ensure consistency, reliability, and security of data assets. - Mentor junior analysts and interns and contribute to the growth of the broader analytics community within the organization. - Participate in weekly payments syncs, sprint planning, and cross-team channels to stay aligned on priorities and incident response. - Independently identify high-impact business problems and develop the right data-driven solutions. WHAT WE’RE LOOKING FOR: - 5+ years experience in data or analytics roles. - Advanced level proficiency in SQL and Python for data analytics, including building production-ready queries, data models, and analytics workflows. - Experience working with complex datasets in modern data warehouse and transformation tools (e.g., Snowflake, dbt) and at least one BI/dashboarding tool (e.g. Looker, Amplitude, Tableau). - Proven track record of owning ambiguous problem spaces end-to-end: scoping questions, defining clear success metrics, validating data quality, and iterating based on stakeholder feedback. - Excellent communication and data storytelling skills, able to translate complex analysis into clear, actionable recommendations for both technical and non-technical audiences. - Demonstrated ability to partner cross-functionally including prioritizing competing requests and aligning stakeholders on next steps and trade-offs. - High degree of ownership and urgency, comfortable working in a fast-paced environment where priorities evolve quickly and decisions have meaningful financial impact. - Comfortable working with messy, event-level product data across mobile and web, tracing end-to-end user journeys and debugging tracking or data quality issues with engineers. WE’VE GOT YOU COVERED: At Super.com [Upgrade to PRO to see link] we believe in supporting our team so they can thrive—both at work and in life. -Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms. -Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. -Everyday Perks: Weekly UberEats credits and travel discounts on Super.com [Upgrade to PRO to see link] help you enjoy the little things. -Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. -Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages. -Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources. And that’s just the beginning. Visit our careers page [Upgrade to PRO to see link] to explore the full range of perks and benefits we offer. At Super.com [Upgrade to PRO to see link] we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant. Super.com [Upgrade to PRO to see link] is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.