Staff Product Manager, Memberships & Credits at Super.com

STAFF PRODUCT MANAGER - MEMBERSHIPS AND CREDITS ABOUT [Upgrade to PRO to see link] [Upgrade to PRO to see link] We started [Upgrade to PRO to see link] [Upgrade to PRO to see link] to help maximize lives—both the lives of our customers and the lives of our employees—so that everyone can experience all that life has to offer. We are more than a fast-paced, high‑growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. ABOUT THIS TEAM The Product Management team at [Upgrade to PRO to see link] [Upgrade to PRO to see link] is a high‑performing, fast‑paced group of product managers who are passionate about creating meaningful, impactful products that help our millions of customers save more, earn more, and get more out of life. We champion three key pillars of successful products: - Data‑driven business outcomes - True understanding of who our customer is - Integration of quality and “magic” into every experience We work through Mission Aligned Teams (MATs) across Membership, Fintech, Earnings, Travel, and our Incubation Hub. We experiment routinely, look for insights from quantitative and qualitative data wherever we can, and create the roadmap for where the product is going—assessing the impact it has on our customers and business, and ensuring [Upgrade to PRO to see link] [Upgrade to PRO to see link] is a world‑class product loved by millions of people. If you’re looking for a place to be challenged, be data‑driven, experiment, and push product strategy forward, this is it. ABOUT THIS ROLE We’re hiring a Staff Product Manager to lead our new Membership & Credits MAT, responsible for how we design, package, and deliver value through Super+ membership plans—and how credits and cashback are issued, earned, and redeemed across the company. You will own the end‑to‑end product strategy and execution for: - Our portfolio of Super+ membership plans (pricing, packaging, benefits, eligibility) - The systems and experiences that govern how credits and cashback are granted, surfaced, and used - The underlying platform capabilities that other product teams use to plug into membership, credits, and cashback This is a critical, high‑visibility role that sits at the intersection of Membership, Fintech, Earnings, and Travel. You will work closely with Product, Engineering, Design, Data, Growth, Lifecycle, Finance, and Operations to ensure that membership value, credits, and cashback are coherent, sustainable, and delightful—no matter where a customer interacts with [Upgrade to PRO to see link] [Upgrade to PRO to see link] You will report to the Director of Core Experience and operate as a senior individual contributor with broad influence across the product organization. As the Membership & Credits MAT scales, this role has the potential to grow into managing PMs, though people management is not a requirement on day one. WHAT YOU’LL BE WORKING ON Own strategy, outcomes, and roadmap - Define the multi‑quarter vision and strategy for the Membership & Credits MAT, aligned to company OKRs around retention, LTV, margin, and engagement. - Own the key metrics for your domain (e.g., Super+ attach and retention, plan mix, credits issuance/burn, cashback utilization, contribution margin) and be accountable for moving them. - Build and maintain a clear, defensible roadmap that balances 0→1 bets, platform investments, and iterative optimization. Design membership plans and value architecture - Lead the strategy for membership plans (tiers, durations, trials, renewals, grace periods, promotional constructs) and how benefits and value are communicated across surfaces. - Partner with GMs, Finance, and Growth to ensure pricing and packaging decisions are grounded in unit economics, elasticity, and customer insight. - Ensure membership logic is simple enough for customers to understand, while being flexible enough for the business to run targeted experiments and offers. Build the credits & cashback platform - Own how credits and cashback are modeled, accrued, granted, and redeemed across products and channels (e.g., earnings, travel, card, lifecycle, support). - Work with Engineering and Data to define platform primitives and APIs that other teams can safely build on without fragmenting rules or experiences. - Set and enforce guardrails for breakage, abuse/fraud, and margin, in partnership with Finance, Risk, and Fraud. Lead cross‑functional execution - Lead a mission‑aligned team across Product, Engineering, Design, Data, and Growth; run effective rituals (planning, stand‑ups, reviews, retros) that keep the MAT focused on outcomes. - Partner with Lifecycle, CRM, and Marketing so that membership, credits, and cashback narratives are consistent across in‑app, email, and marketing surfaces. - Collaborate with Legal, Compliance, and Support to ensure changes are compliant, supportable, and well‑operationalized. Drive experimentation, insight, and decision quality - Use tools like Amplitude, Looker, and experimentation frameworks to form hypotheses, design tests, and make data‑driven decisions. - Combine quantitative data, UXR, customer interviews, and support insights to deeply understand member jobs‑to‑be‑done and pain points around value, pricing, and rewards. - Ruthlessly prioritize and, when needed, kill or simplify features, benefits, or credit constructs that don’t deliver clear incremental value. Raise the bar and scale your impact - Operate with high autonomy, taking vague or cross‑cutting problems (e.g., “make membership value clearer” or “fix our credits experience across verticals”) and driving them to clarity and execution. - Mentor PMs and cross‑functional partners on product thinking, experimentation quality, and systems design, even before you formally manage a team. - Help shape best practices for platform‑ and ecosystem‑level product work at [Upgrade to PRO to see link] [Upgrade to PRO to see link] WHO WE’RE LOOKING FOR - 6+ years in B2C product management with end‑to‑end ownership of a meaningful product area. - Deep experience in consumer fintech, owning products that touch money movement, stored value, or financial incentives (e.g., cards, wallets, cash advance, rewards, or subscription fintech). - Experience working with fintech infrastructure: ledgers/wallets, payouts and refunds, payment processors, risk/fraud tooling, and compliance constraints—and partnering with Engineering, Risk, and Finance on these systems. - Experience with subscription/membership, loyalty, rewards, or credits/cashback systems, including how they impact retention, engagement, and unit economics. - Strong data fluency: comfortable with experimentation, diving into product analytics, defining metrics, and using experimentation to drive decisions. - Proven track record leading cross‑functional teams (Engineering, Design, Data, Growth, Ops) to ship high‑quality work in ambiguous environments. - Excellent written and verbal communication skills—you can explain complex systems (plans, credits, edge cases) in simple, compelling ways to executives, partners, and customers. - High ownership, bias for action, and comfort with ambiguity; you bring structure and clarity without waiting for someone else to define the problem. NICE TO HAVE - Deep experience with credits, cashback, loyalty currencies, or stored value systems, including breakage and margin management. - Background in consumer fintech, travel, or rewards/loyalty ecosystems. - Experience working with fraud, risk, and compliance teams on consumer‑facing financial or value products. - Familiarity with [Upgrade to PRO to see link] [Upgrade to PRO to see link] toolchain or similar: Amplitude, Looker, Figma, Jira, Notion, and SQL. - Prior experience mentoring PMs or acting as a de facto lead/manager across a product portfolio. WE’VE GOT YOU COVERED At [Upgrade to PRO to see link] [Upgrade to PRO to see link] we believe in supporting our team so they can thrive—both at work and in life. - Remote‑first flexibility: Work from anywhere and choose the hours that suit you best. We trust you to get great work done on your terms. - Time to recharge: Enjoy unlimited PTO, company‑wide recharge days, and annual team offsites. - Everyday perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things. - Family‑friendly benefits: Generous parental leave and a flexible return‑to‑work plan. - Comprehensive compensation: Competitive salary, equity options, and top‑tier benefits starting on day one. - Investing in you: Access to wellness budgets, personal development funds, and team‑level learning resources. At [Upgrade to PRO to see link] [Upgrade to PRO to see link] we are proud to leverage cutting‑edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant. Super.com [Upgrade to PRO to see link] is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.