Community Manager at superannotate

About SuperAnnotate SuperAnnotate helps the world’s leading AI teams build responsible, next-generation models powered by high-quality human data. We’re a fast-growing Series B startup bridging the gap between advanced AI innovation and the data that drives it. Our global network of expert specialists, scalable managed operations, precise talent matching, and full project transparency ensure unmatched data quality at scale. Trusted by innovators like Databricks and ServiceNow - and backed by NVIDIA, Dell Technologies Capital, Databricks Ventures, Cox Enterprises, and Lionel Messi’s Play Time VC - SuperAnnotate is proud to be the top-ranked AI data company on G2 for multiple consecutive years, including 2025. What You'll Do • Own the communication strategy: Develop and execute a proactive community communications plan that goes well beyond reactive ticket response: regular updates, announcements, onboarding flows, and engagement initiatives across Discord and other channels. • Manage the support team: Lead and develop a team of support specialists. Set clear expectations, provide feedback, and build a high-functioning team culture. • Handle escalations: Serve as the primary escalation point for expert issues, triaging and routing appropriately to internal teams. • Build self-serve infrastructure: Create documentation, FAQs, and resources that reduce reactive volume and empower experts to resolve common issues independently. • Measure and improve: Track community health metrics: engagement, response times, satisfaction, and use those insights to continuously improve the experience. • Collaborate cross-functionally: Partner with operations, product, and leadership to ensure expert feedback is heard and acted on. What You'll Bring • 3+ years of experience in community management, communications, or a related field. • Hands-on experience managing large communities on platforms like Slack or similar. • Strong written communication skills — you can translate complex or technical information into clear, engaging messages for a diverse audience. • Comfort working across time zones and with globally distributed teams. • A proactive mindset: you identify problems before they become fires and build systems to prevent them from recurring. Nice to Have • Experience with expert, freelancer, or gig-economy communities. • Background in tech, AI, or data services. • Familiarity with ticketing or support tooling. • Experience working with teams in different time zones Why SuperAnnotate This is a rare opportunity to shape how a fast-growing AI company shows up for its global community. SuperAnnotate is trusted by some of the most recognized names in enterprise AI, and the Community Manager is central to how we maintain the expert network that makes our work possible. You'll have real ownership, real visibility, and direct impact on the experience of thousands of experts across 40+ countries. Only shortlisted candidates will be contacted for an interview! Equal Opportunity We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more.