VIP Account Manager (FR focus) at Superbet

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. We are looking for someone who: • Sales Track Record: Has a proven track record in a sales role (e.g., Sales Relationship Manager, Account Manager, Sales Agent, Telephone Sales Agent, etc.) in a B2C environment. • Technical Skills: Is proficient in Excel and PowerPoint or has experience with data tools such as Tableau. • Analytical Mindset: Proves an analytical mindset with experience in segmentation, analysis, or data mining. • Linguistic Skills: Has excellent communication skills in Dutch, French, and English (both written and spoken). Your portfolio will be mostly French. • Customer Focus: Has a highly customer-focused approach, with a passion for building long-term relationships. • Efficiency: Has the ability to deliver exceptional service and results while meeting tight deadlines. • Interpersonal Skills: Has strong interpersonal skills and a high level of emotional intelligence. • Adaptability: Demonstrates adaptability to changing priorities and works well in a dynamic environment. • Attitude: Is self-motivated, proactive, and able to work independently with a positive attitude. What you will be doing: • Database Management: Monitoring and analyzing the database daily and taking appropriate action to maximize its value throughout its lifecycle. • Strategy: Creating and overseeing communication strategies. • Player Engagement: Gathering insights by engaging with players and passing valuable information to the relevant team. • Issue Resolution: Responding promptly to inquiries and resolving any issues. • Relationship Building: Building exceptional relationships with key customers, providing personalized service and tailor-made gaming experiences across all products. • Key Account Champion: Acting as the Key Account Champion for Key Accounts, ensuring that contacts and inquiries are prioritized—both individually and across all departments or third parties. • Compliance: Collaborating closely with the Responsible Gaming department. What we offer: • Benefits: A company car and fuel card, along with a competitive salary and bonus. • Work-Life Balance: You will be working hybrid. • Location: Our headquarters are conveniently located in Erembodegem (Aalst), between Brussels and Ghent. • Group Growth: As part of the Superbet Group, Napoleon Sports & Casino knows no limits. Our ambitious growth plans offer exciting opportunities for employees to contribute to the expansion and future of our company. *Please, provide a CV in English. About Super We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide. Shaping the Future of Play Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA). At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.