Customer Support Associate (Intern) at supercharge

We believe that great products are only as good as the support that backs them up. That's why we're excited to be growing and nourishing our new support team, dedicated to providing exceptional customer service and technical assistance.  We're on the lookout for talented individuals who share our passion for going above and beyond to help our clients succeed. We're searching for motivated student who thrive on taking ownership, bringing new ideas to the table, and have aspirations or ideally experience in providing support. While technical skills are important, we're equally interested in finding team members who are customer-focused, empathetic, and able to communicate complex concepts to non-tech users. Your day to day will include: • Responding to customer inquiries through various channels, such as phone, email, or chat, in a friendly and professional manner • Assisting customers by answering their questions, providing information, and guiding them through the support process • Troubleshooting and resolving technical and business operation issues within a broad and interesting domain • Collaborating with senior support staff to investigate problems, identify root causes, and provide appropriate solutions • Striving to meet customer satisfaction goals and key performance indicators (KPIs) • Maintaining a positive and helpful attitude during customer interactions, ensuring that customers feel valued and supported throughout their journey • Actively participating in training sessions and workshops to enhance your skills in customer support What makes you thrive here: • Ability to work at least 24 hours a week (in 8 hour shifts) • Excellent verbal and written communication skills in English • Ability to work on rotational shifts, including nights, weekends and holidays (shifts start at 7, 15, 23 o'clock) • Previous customer service experience is a big plus • Strong problem-solving abilities and a willingness to learn • Empathy and patience when dealing with customers • Familiarity with using basic computer applications and a willingness to learn new software tools • Ability to work collaboratively in a team environment • Flexibility to adapt to changing priorities and work in a fast-paced environment • Organisational and documentation skills Why join Supercharge? • To unleash your full potential, we’re here to help you grow every step of the way with an exciting international project, access to in-house soft skill trainings, and online courses. We’ll even support your English classes, and with our skill matrix, you’ll always have a clear path to learn. • To feel your best, your wellbeing truly matters to us. That’s why we offer Life1 gym access to keep you moving, and extra sick days for those moments you just need a little rest and provide support through our Employee Assistance Program. • To have a blast, you’ll join a friendly team of 200+ people, all passionate about building amazing digital products. Whether it’s our Summercharge festival, a football match, quiz night, or just grabbing a drink with teammates, there’s always something to look forward to. And with our buddy system, you’ll feel part of the team from day one. • To brighten your day, our dog-friendly office in the heart of Budapest is filled with good vibes, great coffee, tasty snacks (yes, including Túró Rudi!), and cozy corners to relax, connect, or have a little fun when you need a break. You’ll also have a yearly personal budget and a company library to keep your curiosity growing. About our Budapest office   Budapest is where it all started for Supercharge - this is our headquarters and the beating heart of our company. We have local offices in several countries, but this is where the real magic happens. A buzzing, vibrant space filled with talented individuals dreaming up and delivering amazing products for our clients. This Office of the Year award-winning space is home to our legendary after-work events, and as located in the heart of the city, putting us just steps away from some of the best restaurants, cafes, and bars around.