Senior UX Researcher (Incogni) at surfshark

<div> <p>We’re designing, developing, and growing <strong>Incogni </strong>— a privacy-tech product that helps people protect their personal data online. With Incogni, anyone can automatically remove their personal information from data brokers and other third-party companies.</p> <p>Join our <strong>Experience Design Team</strong> and help shape the experience for a product that’s making privacy simple for everyone.</p> <p>If you’re a self-driven expert who loves combining creativity with analytics and thrives on turning data into design decisions that move key metrics, keep reading.</p> </div> If you want to: • Conduct both evaluative and exploratory research across our desktop and mobile products; • Own the full research process: from defining research goals and choosing methods to running sessions, synthesising insights, and reporting findings; • Help establish UX research as a stronger, more structured practice within the product development process; • Create and improve research procedures, templates, documentation, and ways of working for future research activities; • Gather user feedback to help ensure our products are usable, user-friendly, and aligned with real user needs; • Map user journeys to identify pain points, opportunities, and areas for future improvement; • Conduct research sessions (mostly online), including interviews, usability tests, and feedback sessions; • Work closely with product, design, development teams, and other stakeholders to turn research findings into actionable improvements. And you can check off: • Experience taking full ownership of research work from start to finish; • Confidence working in a role where some processes still need to be created, improved, and introduced; • Strong communication and collaboration skills; • Ability to synthesise qualitative and quantitative data and turn it into clear, relevant insights; • Competence in reporting research findings in a clear, practical, and stakeholder-friendly manner; • Confidence in asking the right questions at the right time, challenging assumptions, and constructively questioning ideas; • A proactive mindset and willingness to help build the foundations of UX research in the organisation. Bonus points if you: • Are proficient with remote user testing and user interviews; • Have experience in visual design testing; • Can combine qualitative research findings with quantitative data; • Have a proven track record of creating research templates, repositories, or research operations practices; • Were the first or one of the first UX researchers in a product organisation. Here’s the deal: • Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development; • Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts, a physical coach and a gym to regular mental health checks; • Tools of your choice: choose technical equipment and the tools you need to do your best; • Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations; • Convenient commuting: traveling from point A to point B can be a pain. That’s why, depending on your unique circumstances, we compensate part of your public transport costs; • Work-life balance: We encourage working in the office, with the possibility of up to two remote days per week. Plus, with our WFA policy, you can work from almost anywhere in the world; • Premium Surfshark accounts: for you, your family, and friends; • Gross salary: 4600 - 5700 Eur/month for the Lithuanian market, 18000 - 22900 PLN/month for the Polish market. It may vary depending on your skills and experience.