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Account Manager | Mail Operations/Email Abuse | Cairo/Alexandria, Egypt at Sutherland
SutherlandCairo, Cairo Governorate, egΒ·19h ago
SeniorFull-timeRust
Salary Range
$11,934 - $16,146 /year
This salary is estimated based on similar roles. The actual salary may vary.
Sutherland is seeking an experienced Mail Operations/SOC/email Abuse Manager!
This position is onsite, based in Cairo or Alexandria, Egypt. In this role, you will drive client success, delivery excellence, and strategic growth for email operations, spam/abuse mitigation, along with Trust & Safety programs.
In this role, you'll get to:
β’ Serve as the primary client interface, managing governance, reporting, and strategic alignment
β’ Oversee end-to-end delivery of email operations, ensuring SLA, quality, and compliance adherence
β’ Analyze trends, risks, and performance metrics using Splunk-driven insights to guide decision-making
β’ Manage multi-vendor ecosystems and ensure alignment across global stakeholders
β’ Identify opportunities for process optimization, automation, and innovation
β’ Drive continuous improvement initiatives and implement industry best practices
β’ Ensure compliance with regulatory, privacy, and email security standards
β’ Support business growth through solutioning, upsell opportunities, and thought leadership 
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About Sutherland
Sutherland is a global leader in digital transformation and technology services, specializing in helping organizations navigate the complexities of modern business through innovative solutions. Headquartered in the United States, the company has established a strong presence across multiple continents, offering expertise in automation, artificial intelligence, and customer experience management. Founded in 1998, Sutherland has grown from a regional service provider into a multinational corporation, driven by a commitment to leveraging cutting-edge technology to solve real-world business challenges. The company operates at the intersection of technology and customer engagement, serving clients across various industries including financial services, healthcare, and telecommunications. Sutherlandβs core offerings include robotic process automation (RPA), artificial intelligence (AI) solutions, and customer experience (CX) platforms designed to enhance operational efficiency and customer satisfaction. Their services are characterized by a focus on scalability, integration with existing systems, and measurable outcomes. Key features of their solutions include advanced analytics, omnichannel support, and bespoke consulting to tailor strategies to client-specific needs. The company primarily targets large enterprises and mid-sized businesses seeking to streamline processes, reduce costs, and improve customer interactions through technology-driven initiatives. Their solutions are particularly valued by organizations undergoing digital transformation or looking to optimize their customer service operations. Sutherland has achieved significant recognition in the industry, including multiple awards for innovation in automation and customer experience. The company is positioned as a trusted partner for businesses aiming to harness the power of AI and automation to drive growth and efficiency. A notable aspect of Sutherlandβs value proposition is its emphasis on ethical AI and sustainable practices, ensuring that technological advancements align with corporate responsibility and long-term business goals. This commitment, combined with a global delivery model and a highly skilled workforce, enables Sutherland to deliver transformative results for its clients while maintaining a competitive edge in the rapidly evolving tech services landscape.
