ADNIC SME Portal - Business Analyst with Insurance Domain at Sutherland

Sutherland

Hyderabad, TS, in·3h ago

SeniorFull-timeAgileGitAPI

Salary Range

$13,260 - $17,940 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

Proven experience on conducting requirement workshops with business stakeholders and SMEs. Able to Elicit, document, and validate functional and non-functional requirements in the form of User Story document for the P&C Insurance PAS system such as INSIS etc and Broker Portal Application. Good understanding on documenting requirements for External Portals (like Broker Portal) developed from Scratch. Good Knowledge on P&C Insurance and Medical Insurance Domain from USA/UAE market Good experience in creating workflow diagram and activity diagram Key Responsibilities • Conduct requirement workshops with business stakeholders and SMEs. • Elicit, document, and validate functional and non-functional requirements for the portal. • Develop detailed process flows, user stories, and acceptance criteria. • Collaborate with UX designers to ensure portal usability and customer-centric design. • Work with technical teams on API integrations, data flows, and system interactions. • Support SIT, UAT, and end-user training by preparing test scenarios and validating outcomes. • Ensure traceability of requirements through design, build, and testing phases. • Act as the single point of contact for clarifying business rules during development. Qualifications & Skills • 8+ years of experience as a Business Analyst in digital or portal development programs. • Strong knowledge of customer journey mapping, requirements engineering, and Agile delivery. • Experience in insurance/financial services domain highly desirable. • Strong understanding of API-based integrations, workflows, and self-service capabilities. • Excellent documentation, analytical, and stakeholder communication skills. • CBAP, CCBA, or Agile BA certification preferred.

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About Sutherland

Sutherland is a global leader in digital transformation and technology services, specializing in helping organizations navigate the complexities of modern business through innovative solutions. Headquartered in the United States, the company has established a strong presence across multiple continents, offering expertise in automation, artificial intelligence, and customer experience management. Founded in 1998, Sutherland has grown from a regional service provider into a multinational corporation, driven by a commitment to leveraging cutting-edge technology to solve real-world business challenges. The company operates at the intersection of technology and customer engagement, serving clients across various industries including financial services, healthcare, and telecommunications. Sutherland’s core offerings include robotic process automation (RPA), artificial intelligence (AI) solutions, and customer experience (CX) platforms designed to enhance operational efficiency and customer satisfaction. Their services are characterized by a focus on scalability, integration with existing systems, and measurable outcomes. Key features of their solutions include advanced analytics, omnichannel support, and bespoke consulting to tailor strategies to client-specific needs. The company primarily targets large enterprises and mid-sized businesses seeking to streamline processes, reduce costs, and improve customer interactions through technology-driven initiatives. Their solutions are particularly valued by organizations undergoing digital transformation or looking to optimize their customer service operations. Sutherland has achieved significant recognition in the industry, including multiple awards for innovation in automation and customer experience. The company is positioned as a trusted partner for businesses aiming to harness the power of AI and automation to drive growth and efficiency. A notable aspect of Sutherland’s value proposition is its emphasis on ethical AI and sustainable practices, ensuring that technological advancements align with corporate responsibility and long-term business goals. This commitment, combined with a global delivery model and a highly skilled workforce, enables Sutherland to deliver transformative results for its clients while maintaining a competitive edge in the rapidly evolving tech services landscape.