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Business Analyst with Identity Access Management at Sutherland
SutherlandSofia, //SOFIA CITY PROVINCE, bg·10h ago
SeniorFull-time
Salary Range
$29,835 - $40,365 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IAM Platform Specialist to join our team. This role involves maintaining IAM products and services, creating reports, and conducting data analysis.
Key Responsibilities
- →Maintenance of all Products/Services managed by the IAM platform
- →Writing and producing reports (e.g. SQL) as required
- →Perform data analysis and produce summary reports with insights as required
- →Creation of Excel/PowerPoint dashboards and presentations as required
- →Contribute to technical design discussions and provide conceptual solutions to problems
- →Develop and define a wide range of documentation, for example process documents, functional specifications, etc. as required
- →Communicate (and/or train as necessary) on documentation content
- →Proactively conduct ad-hoc as well as regular analysis of IAM system, documentation, processes, data, etc.
- →Investigate IT procedures, standards and/or guidelines
- →Instigate and drive IAM process enhancements
- →Conduct analysis on whether IAM policies/standards are being followed
- →Promote and enforce IT risk policies
- →Train and mentor newly appointed team members and team leaders
- →Initiate the necessary training for the team; ensures the current exchange of experience and knowledge in the team
- →Provide 100% timely reporting to the client and management
Requirements
- ✓Experience with IAM platforms and services
- ✓Proficiency in SQL for report writing
- ✓Strong data analysis skills
- ✓Ability to create Excel and PowerPoint dashboards and presentations
- ✓Experience with technical documentation
- ✓Knowledge of IT procedures, standards, and guidelines
- ✓Understanding of IAM policies and standards
- ✓Experience in training and mentoring team members
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About Sutherland
Sutherland is a global leader in digital transformation and technology services, specializing in helping organizations navigate the complexities of modern business through innovative solutions. Headquartered in the United States, the company has established a strong presence across multiple continents, offering expertise in automation, artificial intelligence, and customer experience management. Founded in 1998, Sutherland has grown from a regional service provider into a multinational corporation, driven by a commitment to leveraging cutting-edge technology to solve real-world business challenges. The company operates at the intersection of technology and customer engagement, serving clients across various industries including financial services, healthcare, and telecommunications. Sutherland’s core offerings include robotic process automation (RPA), artificial intelligence (AI) solutions, and customer experience (CX) platforms designed to enhance operational efficiency and customer satisfaction. Their services are characterized by a focus on scalability, integration with existing systems, and measurable outcomes. Key features of their solutions include advanced analytics, omnichannel support, and bespoke consulting to tailor strategies to client-specific needs. The company primarily targets large enterprises and mid-sized businesses seeking to streamline processes, reduce costs, and improve customer interactions through technology-driven initiatives. Their solutions are particularly valued by organizations undergoing digital transformation or looking to optimize their customer service operations. Sutherland has achieved significant recognition in the industry, including multiple awards for innovation in automation and customer experience. The company is positioned as a trusted partner for businesses aiming to harness the power of AI and automation to drive growth and efficiency. A notable aspect of Sutherland’s value proposition is its emphasis on ethical AI and sustainable practices, ensuring that technological advancements align with corporate responsibility and long-term business goals. This commitment, combined with a global delivery model and a highly skilled workforce, enables Sutherland to deliver transformative results for its clients while maintaining a competitive edge in the rapidly evolving tech services landscape.
