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SeniorFull-time
Salary Range
$26,244 - $35,506 /year
This salary is estimated based on similar roles. The actual salary may vary.
Sutherland is seeking an attentive and goal-oriented person to join us as a Business Analyst for NICE System program.
The Business Analyst is responsible for requirement gathering, creating project documentation deliverables, data analysis, application configuration, writing SQL, unit and system testing efforts on various customer billable projects
Work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements. Ensure that complex customer business requirements are accurately captured, documented, communicated, and understood by developers, consultants, business and technology management both internally at NICE and by customers
Lead and develop use/test cases and test data to deliver high quality solution results, and support the customer and internal teams during all customer Acceptance Testing phases
Communicate and train others on NICE solutions – overall business value and process, as well as detailed features and functionality
Contribute overall to the team’s continual improvement process by preparing System Development Life Cycle (SDLC) documents including deliverables checklist, business requirements, design diagram specifications, QA & UAT test plans, lessons learned
Use best practice methods, quality standards, and guidelines on all project phases
Travels to customer site to conduct work in a professional and organized manne
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About Sutherland
Sutherland is a global leader in digital transformation and technology services, specializing in helping organizations navigate the complexities of modern business through innovative solutions. Headquartered in the United States, the company has established a strong presence across multiple continents, offering expertise in automation, artificial intelligence, and customer experience management. Founded in 1998, Sutherland has grown from a regional service provider into a multinational corporation, driven by a commitment to leveraging cutting-edge technology to solve real-world business challenges. The company operates at the intersection of technology and customer engagement, serving clients across various industries including financial services, healthcare, and telecommunications. Sutherland’s core offerings include robotic process automation (RPA), artificial intelligence (AI) solutions, and customer experience (CX) platforms designed to enhance operational efficiency and customer satisfaction. Their services are characterized by a focus on scalability, integration with existing systems, and measurable outcomes. Key features of their solutions include advanced analytics, omnichannel support, and bespoke consulting to tailor strategies to client-specific needs. The company primarily targets large enterprises and mid-sized businesses seeking to streamline processes, reduce costs, and improve customer interactions through technology-driven initiatives. Their solutions are particularly valued by organizations undergoing digital transformation or looking to optimize their customer service operations. Sutherland has achieved significant recognition in the industry, including multiple awards for innovation in automation and customer experience. The company is positioned as a trusted partner for businesses aiming to harness the power of AI and automation to drive growth and efficiency. A notable aspect of Sutherland’s value proposition is its emphasis on ethical AI and sustainable practices, ensuring that technological advancements align with corporate responsibility and long-term business goals. This commitment, combined with a global delivery model and a highly skilled workforce, enables Sutherland to deliver transformative results for its clients while maintaining a competitive edge in the rapidly evolving tech services landscape.
