Principal Voice (Backend) Software Developer | Remote | Mexico at Sutherland

Sutherland

Monterrey, N.L., mx·23h ago

SeniorFull-timeJavaNode.js

Salary Range

$33,150 - $44,850 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

We are seeking a highly experienced and motivated Principal Voice (Backend) Software Developer to join our dynamic backend software development team. In this critical role, you will be instrumental in designing, developing, and scaling the core backend systems that power our cutting-edge contact center solutions. You will leverage your deep technical expertise to solve complex problems, mentor junior engineers, and drive architectural decisions that impact thousands of users and critical business operations. This is an opportunity to shape the future of our contact center platform. Responsibilities: • “Technical Expertise & Guidance:” Provide deep technical expertise in backend development, code reviews, and architectural discussions, ensuring best practices are followed. • “System Development & Implementation:” Design, develop, test, and deploy backend software solutions using Node.js and Java, adhering to high-quality standards. • “Database Design & Optimization:” Architect and optimize relational database schemas, write efficient queries, and ensure data integrity and performance. • “Real-time Communication Technologies:” Develop and maintain components for real-time communication, including WebRTC, SIP signaling and RTP streaming. • “Media Processing & Integration:” Explore and implement solutions for audio/video media processing and integration within the contact center environment. • “Contact Center Domain Expertise:” Contribute to the development of contact center-specific features and integrations, understanding the nuances of the domain. • “Performance & Scalability:” Identify and address performance bottlenecks, ensuring the platform can scale to meet growing demands. • “Troubleshooting & Support:” Diagnose and resolve complex production issues, providing timely and effective solutions. • “Cross-functional Collaboration:” Work closely with product managers, architects, QA engineers, and other stakeholders to deliver high-quality software.

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About Sutherland

Sutherland is a global leader in digital transformation and technology services, specializing in helping organizations navigate the complexities of modern business through innovative solutions. Headquartered in the United States, the company has established a strong presence across multiple continents, offering expertise in automation, artificial intelligence, and customer experience management. Founded in 1998, Sutherland has grown from a regional service provider into a multinational corporation, driven by a commitment to leveraging cutting-edge technology to solve real-world business challenges. The company operates at the intersection of technology and customer engagement, serving clients across various industries including financial services, healthcare, and telecommunications. Sutherland’s core offerings include robotic process automation (RPA), artificial intelligence (AI) solutions, and customer experience (CX) platforms designed to enhance operational efficiency and customer satisfaction. Their services are characterized by a focus on scalability, integration with existing systems, and measurable outcomes. Key features of their solutions include advanced analytics, omnichannel support, and bespoke consulting to tailor strategies to client-specific needs. The company primarily targets large enterprises and mid-sized businesses seeking to streamline processes, reduce costs, and improve customer interactions through technology-driven initiatives. Their solutions are particularly valued by organizations undergoing digital transformation or looking to optimize their customer service operations. Sutherland has achieved significant recognition in the industry, including multiple awards for innovation in automation and customer experience. The company is positioned as a trusted partner for businesses aiming to harness the power of AI and automation to drive growth and efficiency. A notable aspect of Sutherland’s value proposition is its emphasis on ethical AI and sustainable practices, ensuring that technological advancements align with corporate responsibility and long-term business goals. This commitment, combined with a global delivery model and a highly skilled workforce, enables Sutherland to deliver transformative results for its clients while maintaining a competitive edge in the rapidly evolving tech services landscape.