Process & Business Analyst – Operational Excellence at Sutherland

About the Role

We are seeking a highly analytical and detail-oriented Process & Business Analyst to support operational excellence initiatives for a global technology client. This role is critical in identifying process improvement opportunities, mapping workflows, and driving reengineering efforts across service delivery teams.

Key Responsibilities

• →Analyze existing business processes, identify inefficiencies, and design process maps using Microsoft Visio or similar tools to support operational excellence initiatives.
• →Collaborate with operations and leadership teams to drive continuous improvement and process reengineering efforts.
• →Conduct stakeholder interviews and workshops to gather requirements, validate process flows, and present findings through professional presentations.
• →Participate in a process creation test as part of the hiring process.