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Entry LevelFull-timeJavaScriptJavaAgileScrumAI
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
This role is part of the ServiceNow support team within Information & Technology's ITO team, working under the guidance of the Principal ServiceNow Architect. The position focuses on CMDB management, service mapping, process integration, and governance.
Key Responsibilities
- →Design, implement, and maintain the CMDB with accurate CI records
- →Define and enforce data standards, naming conventions, and CI class structures
- →Develop and manage discovery schedules for CMDB and IT infrastructure synchronization
- →Ensure data integrity through regular audits, reconciliations, and dependency checks
- →Build and maintain service maps to visualize application, server, and network dependencies
- →Integrate CMDB and service mapping data with monitoring tools and automation platforms
- →Develop CMDB governance policies, procedures, and best practices
- →Provide training and guidance on CMDB usage and data management
Requirements
- ✓Minimum 3 years of hands-on experience in ServiceNow development and administration
- ✓At least 3 years in ITOM Engineer (CMDB & Service Mapping)
- ✓Strong understanding of ServiceNow architecture, JavaScript, and integration methods
- ✓Experience with ServiceNow Studio, Flow Designer, and Scoped Applications
- ✓Excellent communication and collaboration skills
- ✓Experience with Agile/Scrum methodologies
- ✓Exposure to other ServiceNow modules like ITSM and GRC
- ✓Work Environment
- ✓Offshore-based role with remote collaboration across global teams
- ✓Must be available during overlapping hours with U.S. Eastern Time Zone
- ✓Experience with Agile project management methodologies
- ✓Proven ability to deliver results as required
- ✓Ability to operate independently under pressure
- ✓Strong professional verbal and written communication skills
- ✓Ability to work with little supervision and within changing priorities
- ✓Strong business acumen and deep understanding of business processes
- ✓Experience mentoring and reviewing the work of functional team members
- ✓Ability to work in a matrix team environment with both internal and 3rd party development teams
