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Entry LevelFull-timeRustReact
Salary Range
$6,375 - $8,625 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Technical Account Manager serves as a trusted advisor to clients, providing both proactive and reactive support to align with client priorities and business objectives. This role maintains strategic relationships across client business units to drive service excellence for designated accounts.
Key Responsibilities
- →Understand the full solution and 3rd-party integrations for designated accounts
- →Analyze support activity and SR trends to ensure SLAs are met and customer satisfaction is achieved
- →Serve as the first point of escalation for support process issues not resolved by standard processes
- →Facilitate problem resolution across internal teams, driving actions, communication and RCA/Best Practices
- →Establish relationships with key members of the Client’s technical team
- →Identify barriers to product adoption and partner with appropriate teams to optimize Client success
- →Develop and maintain standard practices for designated accounts
- →Oversee transition from Client Services to Client Support
- →Mentor and coach Engineers from technical and relationship perspectives
- →Communicate client requirements and concerns to product management and internal stakeholders
- →Lead Root Cause/Best Practice sessions as required
Requirements
- ✓Solid understanding of solutions deployed at client sites
- ✓Experience in escalation management and technical communication
- ✓Ability to drive resolution and implement technical best practices
- ✓Strong relationship-building and communication skills
- ✓Experience with client support processes and SLA management
- ✓Technical background with engineering or similar experience
