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Entry LevelFull-time
Salary Range
$6,375 - $8,625 /year
This salary is estimated based on similar roles. The actual salary may vary.
Technical responsibilities of the role
Customer / client centricity
• Be a named point of contact/ownership of service for a group of Thredd clients as well as part of a team supporting all Thredd clients on a pool basis
• Have a detailed understanding of the customers' business (products, customer journeys, volumes) and needs
• Have end to end ownership of client requests to successful and timely resolution
• Advocacy for clients for requirements which are new to Thredd or not currently prioritisedData & reporting
• Provide analysis on card/transactions data, being confident and understanding in depth Thredd systems in house (SC, EHI, WS etc)Quality & controls
• Understand, follow, and adhere to defined incident management procedures and communication plans
• Appropriate escalation of potential issues as per defined processes, providing the required information needed to investigate thoroughlyLeadership responsibilities
Developing skills
• Seek opportunities to enable your own continuous development, and support learning of othersFostering teamwork
• Build bridges between departments especially with IMPS, AM, AS, Product and other departments within the businessCommunicating with impact
• Communicate clearly, using the appropriate channelsDelivering results
• Agree, capture and manage your personal goals to ensure delivery
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About Sutherland
Sutherland is a global leader in digital transformation and technology services, specializing in helping organizations navigate the complexities of modern business through innovative solutions. Headquartered in the United States, the company has established a strong presence across multiple continents, offering expertise in automation, artificial intelligence, and customer experience management. Founded in 1998, Sutherland has grown from a regional service provider into a multinational corporation, driven by a commitment to leveraging cutting-edge technology to solve real-world business challenges. The company operates at the intersection of technology and customer engagement, serving clients across various industries including financial services, healthcare, and telecommunications. Sutherland’s core offerings include robotic process automation (RPA), artificial intelligence (AI) solutions, and customer experience (CX) platforms designed to enhance operational efficiency and customer satisfaction. Their services are characterized by a focus on scalability, integration with existing systems, and measurable outcomes. Key features of their solutions include advanced analytics, omnichannel support, and bespoke consulting to tailor strategies to client-specific needs. The company primarily targets large enterprises and mid-sized businesses seeking to streamline processes, reduce costs, and improve customer interactions through technology-driven initiatives. Their solutions are particularly valued by organizations undergoing digital transformation or looking to optimize their customer service operations. Sutherland has achieved significant recognition in the industry, including multiple awards for innovation in automation and customer experience. The company is positioned as a trusted partner for businesses aiming to harness the power of AI and automation to drive growth and efficiency. A notable aspect of Sutherland’s value proposition is its emphasis on ethical AI and sustainable practices, ensuring that technological advancements align with corporate responsibility and long-term business goals. This commitment, combined with a global delivery model and a highly skilled workforce, enables Sutherland to deliver transformative results for its clients while maintaining a competitive edge in the rapidly evolving tech services landscape.
