IT Support Engineer (L3) at Swarmer

WHAT WE DO (AND WHY IT MATTERS): Swarmer develops software that makes drones autonomous and allows them to operate together, in large teams, without pilots required. Our technology has been battle-tested across 100,000+ combat missions in Ukraine — the world's most intense proving ground for drone warfare. We just closed a $15M Series A (the largest investment in Ukrainian defense tech since the war began) and we're scaling operations to serve NATO-aligned nations. This isn't theoretical. This is software that's being used right now to save lives and defend democracy. WHAT WE’RE LOOKING FOR: We are looking for an experienced IT Support Engineer (L3) to take ownership of technical support for the Swarmer team members. You will be focused on ensuring that employees have the reliable and secure corporate IT tools for work. We need a problem solver with excellent communication skills, who is eager to provide outstanding customer service. This role requires both offline user support on site, and online support via ticketing system. WHAT YOU WILL DO: - Own the IT support queue in Slack and Jira — triage, prioritize, and resolve with a bias toward balancing speed and user convenience with security and compliance requirements. - Provide on-site and remote technical support related to user accounts, corporate services, hardware, software, and SaaS licensing. - Take full ownership of LAN infrastructure with primary responsibility for the Warsaw office, and oversight across additional locations — reliability, documentation, and proactive risk management. - Oversee the full lifecycle of corporate hardware: inventory, repair coordination, and timely replacement. - Administer corporate MDM and SaaS tools with a focus on correct access controls and data governance. WHAT WE ARE LOOKING FOR: - 3+ years in IT support or infrastructure roles. - Hands-on MDM experience (Intune preferred) and IAM/SSO administration (Entra ID). - Confident troubleshooting macOS and Windows, including laptop hardware. - Solid TCP/IP fundamentals — you can trace a LAN problem to its source. - AV setup and troubleshooting across conference and hybrid meeting environments. - Clear communicator who stays calm under pressure and treats every user request as worth solving properly. - Strong prioritization instinct — knows what's a fire and what can wait. - English proficiency sufficient to read vendor docs, write runbooks, and communicate with vendors without ambiguity. Nice-to-Have skills: - Scripting or automation experience (Python, Bash, or similar). - Linux command-line proficiency. - Hands-on API experience. - CS degree or equivalent, supported by CCNA or other relevant certifications. - Experience administering Google Workspace and Ubiquiti UniFi. - Ukrainian language proficiency. WHAT YOU’LL GET: - Real ownership, not ticket-pushing. You’ll run L3 support end-to-end, shape IT processes, and directly impact how fast the company operates. - Work that actually matters, your systems will support teams building mission-critical defense technology used in active operations. - Engineering growth opportunities across MDM, IAM, ZTNA, IaC, and Security domains and/or ІТ support manager - Support for pursuing internationally recognized security certifications. - Competitive salary and a comprehensive benefits package (insurance, paid sick leave, 20 paid days off per year) - Flexible hybrid work model. HOW’S THE HIRING PROCESS GOING: ✔️Intro Call with TA Specialist → ✔️Technical Interview → ✔️Final Interview → ✔️Offer Please note that, as a leading defense tech company, we take operations security seriously and may need to perform additional background checks as part of our hiring process. We will do so in accordance with all applicable EU laws and regulations and safeguard your data in the process. WHY THIS MATTERS (AND WHY YOU SHOULD CARE): Ukraine is deploying 5 million drones in 2025 alone. The US and NATO are paying attention. The future of defense isn't more pilots—it's smarter software. We're not selling PowerPoints; we're selling proven technology that's been refined under the most demanding conditions imaginable. Our team is direct, moves fast, and doesn't waste time on performative nonsense. If you want a company with seven layers of approval and endless consensus-building, this isn't it. If you want to do the most important work of your career with people who say what they mean and execute, let's talk. Ready to Apply?