QA Analyst - Dawn at swordhealth

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. We are looking for a QA Analyst to join our Mental Health products team. This is not a traditional testing role. We’re looking for someone who is deeply invested in product quality and user experience, and who wants to be involved from the earliest stages of product development, not just during testing. You will work closely with Product, Engineering, Design, Clinical, and AI teams to ensure we are building experiences that are not only functional, but truly meaningful for our members. Our Mental Health team builds products that support people in their daily lives — from AI-guided conversations to clinically-informed interventions. We operate at the intersection of technology, AI, and clinical science, and quality is critical: every interaction can have a real impact on someone’s wellbeing. You will be part of a cross-functional team working across mobile app, backend systems, and AI-driven experiences. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. • Explorer (Level 1) — Uses AI daily to boost personal productivity • Builder (Level 2) — Creates workflows and tools that elevate the whole team • Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. What you’ll be doing: • Be an active participant in the product development lifecycle, ensuring quality from planning to release • Collaborate closely with Product, Engineering, and Design to clarify requirements and identify edge cases early • Define, create, and execute test cases for mobile (iOS/Android) and backend systems • Perform exploratory testing with a strong focus on user experience and product behavior • Test and validate API integrations and data flows • Identify, document, and track defects through resolution • Investigate issues using logs, tools, and internal systems • Proactively communicate quality risks, gaps, and improvements • Contribute to improving QA processes, documentation, and best practices What you need to have: • 1-3 years of experience as a QA Analyst • Strong interest in product quality and user experience • Ability to think critically about how features work end-to-end, not just at a functional level • Experience in test case design, execution, and reporting • Good understanding of software development processes • Strong attention to detail and problem-solving skills • Proactive mindset and ownership • Comfortable working in cross-functional teams • Fluent in English (written and spoken) Nice to have: • Experience testing mobile applications • Experience with API testing (e.g., Postman) • Familiarity with tools like Jira, Git, or test management tools • Exposure to AI-driven products • Basic understanding of test automation *This range includes base, variable and equity These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.   Portugal - Sword Benefits & Perks:   • Health, dental and vision insurance • Meal allowance • Equity shares • Remote work allowance • Flexible working hours • Work from home • Discretionary vacation • Snacks and beverages • English class   Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.   Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.