Pre-Sales Engineer at Sycurio

<div> <p style="margin: 6pt 0cm; text-align: left; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: Poppins;">Sycurio is redefining how enterprises handle payments across customer interactions. We replace fragmented, high-risk payment processes with a secure, API-driven platform that spans contact centers, digital channels, and payment systems.</span></p> <p style="margin: 6pt 0cm; text-align: left; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: Poppins;">Our focus is simple: to protect every transaction, in any channel, without disrupting the customer experience, while enabling scale, automation, and compliance by design.</span></p> <p style="margin: 6pt 0cm; text-align: left; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: Poppins;">The Pre-Sales Engineer is the technical lead in the sales cycle, responsible for guiding opportunities from discovery through solution validation to close. Acting as a trusted advisor to enterprise customers and partners, this role ensures technical alignment, accelerates deal progression, and protects solution integrity.</span></p> <p style="margin: 6pt 0cm; text-align: left; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: Poppins;">This role is critical to:</span></p> <ul type="disc" style="margin-top: 0cm; margin-bottom: 0cm;"> <li style="margin-top: 6pt; margin-bottom: 6pt; text-align: left; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: Poppins;">Driving high-quality pipeline progression </span></li> <li style="margin-top: 6pt; margin-bottom: 6pt; text-align: left; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: Poppins;">Ensuring accurate, scalable, and standardized solution design </span></li> <li style="margin-top: 6pt; margin-bottom: 6pt; text-align: left; margin-right: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: Poppins;">Supporting a solution- and value-led sales motion</span></li> </ul> </div> Key Responsibilities: • Sales Execution & Deal Progression • Own the technical qualification and solution design for assigned opportunities • Lead High-Level Design creation and ensure completion within defined timelines • Identify and resolve technical blockers early to maintain deal velocity • Customer Engagement • Act as the primary technical advisor to enterprise customers and partners • Deliver executive-level presentations and product demonstrations • Translate complex technical capabilities into business value and outcomes • Build credibility across technical, operational, and executive stakeholders • Solution Design & Documentation • Design scalable solutions leveraging template-based architectures • Capture and document customer requirements and use cases • Support proposal development with clear, commercially viable designs • Sales & Partner Enablement • Support AEs in customer meetings, workshops, and deal strategy • Respond to RFIs/RFPs with structured, high-quality technical input • Train and enable channel partner Sales Engineers Contribute to continuous improvement of demo environments and assets Key qualifications, skills, experience: Mandatory • Proven experience as a Pre-Sales / Sales Engineer in enterprise SaaS environments • Strong expertise in either: • Contact Centre (CCaaS, telephony, IVR, CRM integrations) • Payments / PCI-compliant systems • Executive-level presentations and demos • RFx responses and tender processes • Experience designing scalable, standardized solutions • Excellent communication skills (written and verbal) Technical & Domain Strength • API-based architectures • Cloud environments (AWS preferred) • System integrations across CCaaS, CRM, and payment ecosystems • Ability to translate technical requirements into commercially viable solutions Behavioral • Structured, disciplined approach to pipeline progression • High ownership and accountability in deal execution • Ability to operate under pressure with multiple concurrent deals • Collaborative mindset across Sales, Product, and Delivery teams Desirable • Experience with PCI DSS compliance frameworks • Exposure to omnichannel payment solutions (voice, IVR, digital, chat) • Experience working with channel partners and OEM models