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SeniorFull-time
Salary Range
$14,586 - $19,734 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a dynamic Customer Service Officer to serve as the primary contact for our Northwest Africa customers. This role bridges customer needs with our supply and sales operations to deliver exceptional service levels.
Key Responsibilities
- →Act as main point of contact for Northwest Africa customers
- →Coordinate between Supply Chain and Sales teams to meet service level targets
- →Manage commercial and sample orders with complete documentation
- →Provide weekly order status updates (high season) and monthly reports (normal season)
- →Participate in meetings and events with the sales team
- →Oversee order delivery planning and execution
- →Manage MDM (Master Data Management) for materials and customers
- →Support local supply chain team in daily operations
- →Collaborate with CU Customer Services to ensure seed availability per sales plans
- →Share monthly Customer Statement of Accounts with TSR / Customer for timely payments
- →Coordinate with Finance on customer follow-up (ARM, taxes)
- →Prepare monthly KPIs: Lost sales, Order status, Complaint tracking, Leadtime management
- →Manage complaint process according to Syngenta standards
- →Maintain clear processes for all stakeholders (commercial and samples)
- →Inform stakeholders proactively to enable timely decision-making
Requirements
- ✓Experience in customer service or related field
- ✓Strong coordination and communication skills
- ✓Ability to manage multiple tasks and meet deadlines
- ✓Knowledge of supply chain operations
- ✓Understanding of financial coordination processes
- ✓Familiarity with MDM and data management
- ✓Ability to prepare and analyze KPIs
- ✓Problem-solving skills and attention to detail
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About SyngentaGroup
SyngentaGroup is a global leader in the agricultural industry, dedicated to advancing crop protection and seed solutions to meet the world's growing food demands. Headquartered in Switzerland, the company has a rich history dating back to its founding in 2000, emerging from the merger of two leading agricultural companies. With a presence in over 90 countries, SyngentaGroup operates at the forefront of agricultural innovation, focusing on sustainable practices and cutting-edge technologies to enhance crop productivity and resilience. The company's mission is rooted in improving farmers' livelihoods and contributing to global food security through science-driven solutions. SyngentaGroup offers a comprehensive portfolio of products and services, including advanced seeds, crop protection chemicals, and digital agriculture tools. Their solutions are designed to address specific challenges faced by farmers, such as pest resistance, soil health, and climate variability. Key features of their offerings include precision agriculture technologies, biotechnology innovations, and integrated pest management systems. The company primarily targets farmers, agronomists, and agricultural cooperatives, providing tailored solutions to optimize yields and sustainability. Their products are supported by extensive research and development, ensuring they meet the highest standards of efficacy and environmental safety. Notable achievements include SyngentaGroup's recognition as a pioneer in sustainable agriculture, with numerous awards for its contributions to crop science and environmental stewardship. The company holds a strong market position, driven by its commitment to innovation and its ability to adapt to evolving agricultural needs. SyngentaGroup's unique value proposition lies in its holistic approach, combining biological, chemical, and digital solutions to create integrated farming systems that enhance productivity while minimizing environmental impact. This comprehensive strategy has solidified its reputation as a trusted partner in the global agricultural sector.
