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Mid LevelFull-timeRust
Salary Range
$38,250 - $51,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
You will be the visible, trustworthy IT professional colleagues rely on when technology interrupts their work. This role combines rapid incident response with methodical maintenance of the modern workplace: you’ll support desktop and laptop hardware, software (including email and in‑house apps), telephony systems and peripherals, both onsite and remotely. You’ll also collaborate with central IT teams to ensure inventory, deployments and security standards are consistently met across the organisation.
You will own the day‑to‑day support experience for users while coordinating with central teams and suppliers to keep services running smoothly and securely.
• Provide frontline support to employees by phone, remote tools and onsite visits; triage, log and resolve incidents and service requests in the ITSM tool.
• Troubleshoot desktops, laptops, printers, telephony systems and peripherals; arrange repair or replacement of defective hardware as needed.
• You have experience with project management and implementing new tools and programs
• Maintain an accurate device inventory in the CMDB and manage device lifecycles (PCs, phones, printers), ensuring consistent deployment standards.
• Install and configure devices to central specifications, support workplace setups and advise users on ergonomics and correct use of applications.
• Act as the coordinating contact between users, central IT domains (servers, network, telephony, printers) and external suppliers/partners.
• Contribute practical user documentation, proactively communicate during disruptions and support central IT projects, releases and process/tool improvements while complying with audit/security requirements.
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About SYNTEGON
SYNTEGON is a global leader in the development and manufacturing of innovative processing and packaging solutions for the pharmaceutical and food industries. Headquartered in Switzerland, the company has built a strong reputation for integrating cutting-edge technology with practical engineering to enhance production efficiency and product quality. With a history rooted in the merger of industry giants, SYNTEGON combines decades of expertise to deliver comprehensive systems that address the complex needs of modern manufacturing environments. Their solutions are designed to streamline operations, reduce costs, and ensure compliance with stringent regulatory standards, making them a trusted partner for businesses worldwide. The company offers a wide range of products and services, including high-speed packaging machines, automated processing systems, and tailored software solutions for end-to-end production control. Key features of SYNTEGON’s offerings include modular designs for flexibility, advanced robotics for precision, and user-friendly interfaces for ease of operation. Their target audience primarily consists of pharmaceutical manufacturers, food producers, and contract development and manufacturing organizations (CDMOs) seeking scalable, reliable solutions to meet growing market demands. By focusing on sustainability and digitalization, SYNTEGON helps clients optimize their supply chains and reduce environmental impact. Notably, SYNTEGON holds a leading position in the industry, driven by its commitment to innovation and customer-centric approach, which has resulted in numerous successful implementations across major global brands.
