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Mid LevelFull-timeAgileScrum
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
Required Skills & Experience
• 6–8 years of experience as a Business Analyst with at least 4+ years specifically in the ServiceNow domain.
• Strong knowledge of ITSM processes (Incident, Problem, Change, Request, CMDB, etc.).
• Experience with any of the following modules is a plus: ITOM, CSM, HRSD, SecOps, GRC.
• Strong understanding of ServiceNow capabilities, data structures, workflows, and platform constraints.
• Experience creating process maps, functional documentation, user stories, and acceptance criteria.
• Strong ability to collaborate with technical teams and translate business requirements into functional designs.
• Knowledge of Agile methodologies and experience working in Scrum environments.
• ServiceNow certifications such as CSA, ITSM Fundamentals, or ITIL Foundation are desirable.Soft Skills
• Strong analytical and critical‑thinking abilities.
• Excellent communication and stakeholder‑management skills.
• Ability to work independently and lead discussions with business teams.
• Detail‑oriented, organized, and proactive in identifying risks and dependencies.
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About T SystemsICTIndiaPvtLtd1
T SystemsICTIndiaPvtLtd1 operates as a specialized information technology and consulting firm, focusing on delivering comprehensive ICT (Information and Communication Technology) solutions. The company is positioned within the global IT services industry, providing expertise in technology integration, system management, and digital transformation. While the exact founding date is not explicitly stated, the name suggests a strong presence in India, likely serving both domestic and international clients. The company’s name reflects its commitment to leveraging advanced ICT technologies to address complex business challenges, aligning with the growing demand for digital infrastructure and innovative IT services in emerging markets. The firm offers a range of products and services, including IT infrastructure management, network solutions, cybersecurity, and custom software development. Key features of their offerings include scalable, secure, and high-performance solutions tailored to meet the specific needs of enterprises. Their target audience primarily consists of medium to large businesses across sectors such as finance, healthcare, and manufacturing, which require robust and reliable ICT systems to enhance operational efficiency. By combining technical expertise with strategic advisory, T SystemsICTIndiaPvtLtd1 aims to empower organizations with cutting-edge technology that drives growth and innovation.
