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JuniorFull-time
Salary Range
$49,725 - $67,275 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a highly motivated and customer-focused Junior IT Support Engineer to join our growing IT Support team. This entry-level position involves providing 1st line technical support and ensuring employees have the best possible experience with our technology.
Key Responsibilities
- →Respond to, log, prioritize, and resolve support requests promptly and courteously
- →Provide technical support for employee devices, including setup, configuration, and troubleshooting of Windows and macOS hardware
- →Perform routine administration tasks, including password resets, onboarding, termination, and access management
- →Install, configure, and troubleshoot standard business applications
- →Diagnose and resolve basic hardware issues related to laptops, monitors, printers, and peripherals
- →Document all incidents, troubleshooting steps, and resolutions in the ticketing system
- →Escalate complex or unresolved issues to the team or to 2nd Line Support
Requirements
- ✓0-2 years of experience in a technical or customer service environment
- ✓Demonstrable ability to troubleshoot, install, and support issues specific to Microsoft Windows and Apple macOS
- ✓Foundational knowledge of computer hardware, software, mobile devices, and basic networking concepts
- ✓Exceptional verbal and written communication skills
- ✓A logical and analytical approach to diagnosing problems and finding solutions
Benefits
- ★Well-being: Generous benefits including 25 days holiday, excellent health insurance, some flexible working, free breakfast and lunch every day, stock options and Perkbox
- ★Flexibility: Hybrid work schedule with 3 days in-office with an option to come in more often if desired
- ★Work with some of the biggest names: Publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online
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