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Mid LevelFull-timeRustAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Tarro is looking for a highly capable IT Support Engineer to provide technical support for end-users experiencing hardware, software, and networking issues. This role involves assisting with software installations, network failures, hardware malfunctions, and other IT-related issues.
Key Responsibilities
- →Monitor and maintain computer systems and networks
- →Install and configure computer hardware, software, systems, networks, printers, and scanners
- →Research and identify solutions to software and hardware issues
- →Respond in a timely manner to service issues and requests
- →Provide phone, email, and chat support
- →Provide troubleshooting and debugging of production applications and general network troubleshooting
- →Transition application issues to the engineering team and open and follow up with support tickets for IT vendors
- →Escalate critical issues and roadblocks to the next tier of support
Requirements
- ✓Extensive experience with Linux, Windows, and MacOS
- ✓At least 2 years of experience with operations and handling production support issues
- ✓Basic network administration (WAN, LAN, DNS, and DHCP)
- ✓Working knowledge of basic network tools (ssh, ping, telnet, traceroute, etc.)
- ✓Knowledge of and/or working experience with ITAM, MDM, Google Workspace, and Jira ticketing
- ✓Experience troubleshooting problems and deploying fixes and upgrades to production using Jenkins and Ansible
- ✓Knowledge of and/or working experience with dashboards such as Grafana
- ✓Must be able to work night shift and be flexible to work off-hours and weekends if required
- ✓Excellent verbal and written communication skills, in person, by telephone, and with teams
- ✓Summary Bullets
- ✓Provide technical support for hardware, software, and networking issues
- ✓Monitor and maintain computer systems and networks
- ✓Install and configure computer hardware and software
- ✓Troubleshoot and debug production applications
- ✓Transition application issues to the engineering team
- ✓Escalate critical issues to the next tier of support
- ✓Work flexible hours including night shifts and weekends
- ✓Requirement Bullets
- ✓Extensive experience with Linux, Windows, and MacOS
- ✓At least 2 years of experience with operations and production support
- ✓Basic network administration knowledge
- ✓Working knowledge of network tools
- ✓Experience with ITAM, MDM, Google Workspace, and Jira
- ✓Experience with Jenkins and Ansible
- ✓Knowledge of Grafana
- ✓Flexible work schedule
- ✓Excellent communication skills
- ✓Benefit Bullets
- ✓[]
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