Senior Tasker Operations Manager at Taskrabbit

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days of in-office collaboration per week in our Hub office in San Francisco. About the Role This highly visible, operationally-focused role is the primary day-to-day owner of Taskrabbit Delivery (formerly known as Dolly) operations within the Tasker Operations team. Taskrabbit Delivery currently has a separate supply base, tools, and a different product from the rest of the Taskrabbit business. As we further integrate Taskrabbit Delivery into the rest of the business, you will serve as the central point of continuity and operational excellence, ensuring supply remains healthy, reliable, and aligned with evolving TR standards. Reporting to the Senior Regional Manager for Tasker Success, your primary mission is to be the shepherd of Taskrabbit Delivery supply, responsible for maintaining supply performance and balancing supply with market demand in order to directly impact invoices and revenue. You will manage the full Taskrabbit Delivery supply lifecycle (post-acquisition), lead operational execution, and maintain the supply-demand balance needed to keep our operations running efficiently. This role requires strategic decision-making and cross-functional collaboration as well as strong analytical skills, and is ideal for a detail-oriented individual contributor who excels at managing complexity, driving execution, and ensuring operational stability across multiple markets. What You'll Work On • Serve as the operational owner of Taskrabbit Delivery supply, monitoring performance and health metrics across markets. Oversee supply lifecycles, programs, and communications to ensure a high-quality, continuous flow of Helpers and strong fulfillment. • Maintain critical supply-demand balance across markets, ensuring sufficient qualified Helpers to meet demand and support partnership objectives. Execute operational priorities, escalating risks, gaps, and market needs proactively. • Partner with the Senior Supply Specialist to prioritize supply needs and address supply gaps through targeted registrations, onboarding, and prioritization. • Track and report on supply performance and health metrics, creating and maintaining dashboards and using analytics to inform strategic and tactical decisions. • Develop and execute tactical plays (communications) based on supply needs and market insights to drive supply alignment, behavior change, and growth. • Own your Book of Business of Helpers, ensuring high activation, retention, utilization, billing, and quality across the United States. Coach and mentor Helpers daily, helping them become highly successful on the platform and achieve their goals. • Ensure consistent delivery and effective execution of virtual programs that advise new and tenured Helpers in group settings. • Lead local community engagement, organizing and executing events that connect and support the Helper community. • Partner with the Quality team to execute quality initiatives that support reliability, compliance, and strong operational performance. • Support automation initiatives to increase efficiency and operational scalability. • Consult when needed on partnership assessments and drive operational launches, ensuring new Taskrabbit Delivery partnerships are onboarded smoothly and efficiently with prepared Helpers and aligned supply levels. • Align Taskrabbit Delivery operations with broader Taskrabbit processes, standards, and tools, ensuring Helpers understand and adhere to updated expectations as Taskrabbit Delivery evolves toward further platform integration. • Travel up to 10% to attend team and metro-specific events. • Adapt to evolving business needs, taking on other duties as necessary. Who You Are • Bachelor's degree or equivalent business experience. • 5+ years of experience in operational, program management, or customer-facing roles, demonstrating an ability to drive complex business outcomes. • A seasoned strategist who builds, executes, and rigorously measures the impact of initiatives from start to finish. • Expert in digging into data to understand trends, and has strong data communication skills. Proficiency with Sigma (or similar data tool) and SQL are strongly preferred. • Equally comfortable diving deep into data and talking with Helpers. • Naturally curious and resourceful, with a strong instinct to investigate problems from multiple angles and uncover root causes — always on the lookout for smarter, more creative solutions that challenge the status quo. • A hands-on operator who isn't afraid to roll up their sleeves — comfortable moving between strategy and execution to drive real outcomes, and energized by finding ways to automate, streamline, and build new tools that accelerate impact. • Highly organized, self-motivated, and adept at prioritization and scoping complex projects. • A gifted collaborator who can influence internal stakeholders and cross-functional teams (Business Intelligence, Tasker Success, Partnerships) without direct authority. • Comfortable operating at a fast pace in an entrepreneurial environment, while navigating ambiguity. • Energized by the challenge of finding opportunities to unify our platforms faster and drive innovative solutions at scale. • Exceptionally customer-centric, with a deep passion for the Helper experience. • An open, authentic, and skilled communicator with comfort presenting analysis and strategic recommendations to leadership. Compensation & Benefits: At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is $88,000 - $118,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. You’ll love working here because: • Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection. • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with! • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. • The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. Taskrabbit’s commitment to Diversity and Inclusion: An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.