Customer Support Intern at Teamworks

THE OPPORTUNITY Teamworks usage is seasonal, and our support needs peak at the moments that matter most — Return to Play. To meet that demand without sacrificing quality, we're building an intern program that puts motivated, mission-aligned people directly in front of our customers during our busiest windows. As a Support Intern, you'll own real tickets, support real customers, and contribute directly to team goals around First Reply Time, Total Resolution, and CSAT. This isn't busywork — it's a front-row seat to what great support looks like in sports tech. The ideal candidate understands the world of athletics from the inside — as a participant, supporter, or administrator. You already speak the language of the people you'll be helping, which means training is simple and impact is immediate. This is a summer remote internship position running approximately 12–14 weeks (May–September). WHAT YOU'LL DO - Own a ticket queue across email and live chat, resolving customer issues with speed and accuracy during peak Return to Play timeframes - Triage and prioritize inbound requests based on severity and customer impact, following established support protocols - Execute admin and fulfillment tasks including account configuration, data questions, and ticket routing - Diagnose product issues across Teamworks platforms and escalate complex cases with full context to senior team members - Document cases thoroughly to maintain accurate records and contribute to a growing knowledge base - Surface recurring ticket patterns to help improve support documentation and team workflows WHAT YOU'LL BRING MUST-HAVES: - Currently enrolled in an educational program, or a recent graduate - Availability to work full-time (40 hrs/week), weekend availability may be required at times - Strong written communication skills with a demonstrated ability to write clearly, accurately, and with empathy - Proven attention to detail and problem-solving ability, including in situations with incomplete information NICE-TO-HAVES: - Experience in a customer-facing, support, or operations role preferred - Experience with Teamworks products - Familiarity with help desk or CRM platforms (Salesforce, Zendesk, or similar) ABOUT TEAMWORKS We're the Operating System for Sports™, powering 6,500+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 500+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win. Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [Upgrade to PRO to see contact]. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.