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Mid LevelFull-timeMachine LearningAIML
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Tekion is seeking an Application Support Engineer to join their team. This role involves taking ownership of customer issues and resolving system problems using cutting-edge technology and big data.
Key Responsibilities
- →Taking ownership of customer issues reported and seeing problems through to resolution
- →Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- →Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- →Ability to understand the application both functionally and technically
- →Refer to internal database or external resources to provide accurate tech solutions
- →Ensure all issues are properly logged
- →Prioritize and manage several open issues at one time
- →Prepare accurate and timely reports
- →Document technical knowledge in the form of notes and manuals
Requirements
- ✓Experience as an Application/Product/Customer Support Engineer
- ✓Ability to learn and master employer-specific software
- ✓Complex problem solving
- ✓Written and verbal communication skills
- ✓Ability to diagnose & address application issues
- ✓Basic understanding of IoT and software - preferred not mandatory
- ✓Understands L1 and L2 support processes and has prior work experience related to this
- ✓Hands-on experience on chats / Ticketing tools
