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ManagerFull-timeRustAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join tem, a company revolutionizing the energy transaction market with AI-native infrastructure. This role will help scale and serve our rapidly growing business customer base, working closely with Customer Success and Commercial teams.
Key Responsibilities
- →Be the primary point of contact and trusted advisor for a portfolio of SMB business customers
- →Drive adoption, retention, and long-term value across a high-volume SMB portfolio
- →Identify gaps in the SMB and Enterprise onboarding journeys and design scalable improvements
- →Collaborate across CX and CS, Product, Ops, Commercial, and Marketing teams
- →Help build and evolve the Business Customer Success playbook
- →Travel to visit key accounts to understand customer needs
- →Partner with Commercial and Data teams to implement signal-led renewal motions
Requirements
- ✓Proven experience in customer success in fast-moving B2B environments
- ✓Strong operational mindset with strategic thinking and hands-on execution
- ✓Deep understanding of exceptional customer experience
- ✓Fluency in CRM tools like HubSpot
- ✓Excellent communication and listening skills
- ✓Enthusiasm for creating transparency and trust in the energy sector
- ✓Comfort designing programmes for thousands of customers
- ✓Strong commercial instincts around retention and renewal
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