Operations Manager at Terrascend

At TerrAscend, we don’t just grow cannabis — we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, we’re here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community — let’s grow together. The Operations Manager is a senior leader responsible for ensuring the facility consistently achieves production targets while maintaining efficiency, compliance, and quality standards. Reporting directly to the Director of Operations, this role oversees and facilitates the outputs from multiple departments including post-harvest, lab/extraction, packaging, and fulfillment and is accountable for aligning people, processes, and resources to deliver on the production plan.   The Operations Manager will serve as the primary driver of production KPIs, while also supporting financial discipline, facility expansion, and regulatory compliance as well as long-term strategic objectives as defined by the Director of Operations.  Responsibilities: • Own production attainment as the #1 KPI. Ensures daily, weekly, and monthly output meets or exceeds plan across all product lines. • Track, analyze, and report on production KPIs (throughput, yield, attainment, labor efficiency) and implement corrective actions immediately when targets are missed. • Provide strategic oversight of day-to-day production execution and on-time delivery. • Lead and develop departmental managers/supervisors to instill a culture of accountability and continuous improvement as related to production performance. • Monitor production plan and report on production attainment metrics daily/weekly; ensure that actual output consistently meets or exceeds plan. • Collaborate cross-functionally with Cultivation, Planning, Facilities, Fulfillment and Quality teams to meet customer demand, maintain product availability, and deliver new product launches on time. • Support and maintain a high-performance culture grounded in accountability, safety, and employee engagement. • Other duties as assigned. Education & Qualifications: • High School Diploma or GED required. • 7+ years of progressive leadership experience in operations, manufacturing, or supply chain management (cannabis or other regulated industry strongly preferred). • Expertise with ERP and compliance systems; experience with Metrc/seed-to-sale platforms highly desirable. • Proven track record in leading large teams, succession planning, and organizational development. • Excellent communication, strategic planning, and problem-solving skills. • Must satisfy the minimum age criteria mandated by applicable state cannabis regulations for this role. Perks Rolled Just for You (for Benefits-Eligible Roles) - Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents. - Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness. - Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details). - Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more. - Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family. - 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting. - Pet Insurance – Affordable coverage options to keep your pets healthy. - Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations. - Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards. - Disability & Life Insurance – Company-paid protection for life’s unexpected moments. Environmental Factors: This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments.  Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions. Physical Requirements: - Able to push, pull, lift, or move a minimum of 50lbs - Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time - Capable of using hands and fingers to touch, handle, feel and pick - Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines - Utilize chemicals (such as bleach) to clean and maintain facility/equipment - Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection *** Background Check Requirement *** As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. EEO Statement At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers. Disclaimer This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. Esta Organización Participa en E-Verify. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS. Statement on External Recruiting Agencies TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.