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Customer Support Specialist (Polish-Speaking) at The Global Talent Co
The Global Talent CoPoland·2d ago
Mid LevelFull-time
Salary Range
$25,288 - $34,213 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a high-energy Polish-Speaking Customer Support Specialist to join an innovative European beverage brand. This role will serve as the primary point of contact for the Polish community, ensuring a seamless experience from order to delivery.
Key Responsibilities
- →Handle customer inquiries in Polish via email and social media platforms, maintaining a fast, empathetic, and authentic brand voice.
- →Manage order processing, shipment tracking, and returns using Gorgias and Shopify.
- →Provide dedicated weekend coverage to ensure the Polish community receives timely assistance.
- →Act as a brand ambassador by engaging with customers and turning inquiries into positive brand moments.
- →Scale availability (up to 40 hours) during high-demand periods such as product launches or marketing spikes.
Requirements
- ✓Native or professional-level fluency in Polish (C2) with exceptional written communication skills.
- ✓1–3 years of experience in Customer Support or Community Management, ideally in D2C or E-commerce.
- ✓Must be able to commit to 30–40 hours per week.
- ✓Ability and willingness to work weekends as part of your standard weekly schedule.
- ✓Able to solve problems creatively and work independently in a remote environment.
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